Restaurant Branch Supervisor

Key Responsibilities

• Supervise daily restaurant and bar operations to ensure smooth and efficient service.
• Lead and motivate service and bar teams to deliver professional and friendly service.
• Coordinate between kitchen, service, and bar to ensure timely order delivery and guest satisfaction.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Ensure restaurant and bar cleanliness, hygiene, and compliance with safety standards.
• Assist in staff training, scheduling, and performance evaluation.
• Oversee bar stock levels, restaurant supplies, and ensure proper inventory management.
• Support management in implementing promotions, events, and special functions.
• Ensure all bills and transactions are accurately recorded and closed daily.
• Maintain a positive team atmosphere and lead by example.

Requirements

• Proven experience as Supervisor in a restaurant or bar environment.
• Strong knowledge of food & beverage operations and customer service standards.
• Leadership, problem-solving, and communication skills.
• Able to handle busy service hours and resolve issues quickly.
• Good teamwork and interpersonal skills.
• Willing to work shifts, weekends, and public holidays.

Education & Experience

• Diploma / Certificate in Hospitality or related field preferred.
• Minimum 2–3 years of experience in restaurant and/or bar operations.