Service Crew

Job Summary

We are looking for enthusiastic and customer-oriented individuals to join our team as Service Crew. The role is responsible for delivering excellent customer service, maintaining cleanliness, and ensuring smooth daily operations in the outlet.

 Location: TRX, Ampang, Masjid Jamek, Raja Chulan, Subang, KL Eco City, PJ, Mont Kiara and etc.

Key Responsibilities

• Greeting and welcome guests in a friendly and professional manner.

• Take and serve food and beverage orders accurately and efficiently.

• Provide menu recommendations and answer customer inquiries.

• Ensure food and beverages are served according to outlet standards.

• Handle billing and payment transactions (cash and POS system).

• Maintain cleanliness and hygiene of dining area, service stations, and equipment.

• Support bar/kitchen team in preparation and service as required.

• Comply with outlet’s SOPs, including Halal practices where applicable.

• Assist in stock management (receiving, replenishing, and reporting shortages).

• Handle guest feedback or complaints politely and escalate to supervisor when necessary.

• Uphold company standards in grooming, punctuality, and professionalism.

• Back up and support Kitchen department to do the simple kitchen work.

Requirements

• Previous experience in F&B, club, bar, or restaurant environment is an advantage (but not required).

• Good communication and interpersonal skills.

• Positive attitude with strong teamwork spirit.

• Ability to work in a fast-paced environment and handle stress well.

• Basic knowledge of food safety and hygiene practices.

• Able to work on rotating shifts, weekends & public holidays.

• Possess a well-groomed, professional appearance.