Guest Relations Agent

Guest Relations Agent (Hotel Front Office)   
 

💰 Salary & Benefits  

• Basic Salary: SGD  3,400 and above
• Working Hours:   
  . 5 / 5.5 days per week,  44 hours per week
• Shift Work: 3 rotating shifts (including night shift)
• Transport: Provided if shift ends between  12:00 AM – 6:00 AM
• Meal: Duty meal provided   
   

🏨 Job Responsibilities  

Guest Engagement  

• Maintain a confident, warm, and professional presence in the hotel lobby while delivering exceptional guest experiences.   
   

Lobby Experience & Flow Management  

• Ensure the lobby ambience, cleanliness, and guest flow remain welcoming and well-managed..   
   

Guest Recovery & Service Resolution  

• Handle guest feedback and concerns with empathy, ownership, and professionalism.   
   

Operational & Administrative Support  

• Attend daily briefings to stay updated on occupancy levels, group arrivals, in-house events, and operational updates.   
   

🎯 Job Requirements  

• Education: Minimum O-Level （SPM)
• Experience:  Minimum 1 year or more experience in  4-star and above hotel front office
• Language: Fluent English communication
• Height Requirement: Minimum  170 cm   
  
   

Skills & Attributes  

• Presentable, well-groomed, and professional appearance suitable for a luxury hotel environment
• Naturally outgoing, personable, and confident with excellent interpersonal skills
• Strong guest relations and communication abilities
• Comfortable standing for long periods in the hotel lobby
• Detail-oriented with a proactive and positive “can-do” attitude
• Able to multitask effectively in a fast-paced, large-scale luxury setting
• Strong team player who is also able to take initiative
• Able to work  any shift, including weekends and public holidays