Homestay Operations Assistant
Apply now for a Full Time Operations Executive position to Veraya Stays in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
RM1,700 - RM2,650 /monthly
About Job
Posted
2 months ago
Job Location
Kuala Lumpur
Job Area
Hospitality & Tourism
Job Position
Operations Executive
Job Type
Full Time
Open positions
1
Requirement
Experience
0–2 years (Entry)
Skills
Communication ,
Active Listening ,
Verbal Communication ,
Written Communication ,
Teamwork ,
Problem Solving ,
Decision Making ,
Flexibility ,
Time Management ,
Organization ,
Attention to Detail ,
Multitasking ,
Responsibility ,
Operations Management ,
Self-Motivation ,
Positive Attitude ,
Technical Support ,
Self-Discipline
Description
We are looking for a determined Homestay Operations Assistant.
About the Role
Do you love helping people, solving problems, and making things run smoothly behind the scenes? We’re looking for a friendly, proactive Guest Experience & Operations Coordinator to be the go-to person for all things related to our short-term rental properties (think Airbnb and more!).
This role is perfect for someone who thrives on variety – from messaging guests to checking over properties, arranging cleaning schedules, and keeping everything running like clockwork. You’ll be working remotely at first, but we’re planning a move to a hybrid model in the coming months.
What We’re Looking For
- Excellent written and verbal communication skills – English at C1 level or higher (reading, writing, and speaking) is required. Other languages? Big bonus!
- Fresh grads are welcome to apply.
- Formal English when communicating with customers (but a warm tone too!).
- Strong attention to detail – you notice the small things others miss.
- Great problem-solving and organisational skills – you can juggle multiple tasks with ease.
- Able to work independently and coordinate with different teams remotely.
- A can-do attitude and willingness to learn – full training will be provided!
What You’ll Be Doing
- Handling guest communication via phone, messages, and occasionally in person – from questions to last-minute issues.
- Assisting with check-ins, including meeting guests to hand over keys when needed.
- Overseeing property cleaning and ensuring everything is up to standard.
- Doing quick inspections post-checkout to spot any damages or issues.
- Coordinating with maintenance teams and technicians when things need fixing.
- Keeping things super organised – booking cleaners, following up with teams, and staying on top of admin tasks.
- Driving to properties as needed for inspections, check-ins, or other operational tasks.
- Representing us with a friendly, professional attitude at all times – top-notch customer service is your thing!
Perks & Benefits
- Generous performance bonuses – we reward excellence!
- Clear career progression – grow with us as we expand.
- Fun, flexible work environment – every day is a bit different.
- Be part of a young, energetic company with big plans!
Ready to join a fast-paced, growing business and make a real impact on our guest experience? We’d love to hear from you!
Employer questions
Your application will include the following questions:
- How many years’ experience do you have in the hospitality business?
- What qualifications do you have?
- How would you rate your English language skills?
- Are you available on weekends or evenings if needed for guest check-ins?
- Do you have customer service experience?
- Which of the following languages are you fluent in?
- Do you have your own or have access to your own transportation?
- Do you hold a valid driver’s license?
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