Skills
Communication ,
Active Listening ,
Verbal Communication ,
Written Communication ,
Teamwork ,
Problem Solving ,
Decision Making ,
Flexibility ,
Time Management ,
Organization ,
Attention to Detail ,
Multitasking ,
Responsibility ,
Operations Management ,
Self-Motivation ,
Positive Attitude ,
Technical Support ,
Self-Discipline
We are looking for a determined Homestay Operations Assistant.
About the Role
Do you love helping people, solving problems, and making things run smoothly behind the scenes? We’re looking for a friendly, proactive Guest Experience & Operations Coordinator to be the go-to person for all things related to our short-term rental properties (think Airbnb and more!).
This role is perfect for someone who thrives on variety – from messaging guests to checking over properties, arranging cleaning schedules, and keeping everything running like clockwork. You’ll be working remotely at first, but we’re planning a move to a hybrid model in the coming months.
What We’re Looking For
Excellent written and verbal communication skills – English at C1 level or higher (reading, writing, and speaking) is required. Other languages? Big bonus!
Fresh grads are welcome to apply.
Formal English when communicating with customers (but a warm tone too!).
Strong attention to detail – you notice the small things others miss.
Great problem-solving and organisational skills – you can juggle multiple tasks with ease.
Able to work independently and coordinate with different teams remotely.
A can-do attitude and willingness to learn – full training will be provided!
What You’ll Be Doing
Handling guest communication via phone, messages, and occasionally in person – from questions to last-minute issues.
Assisting with check-ins, including meeting guests to hand over keys when needed.
Overseeing property cleaning and ensuring everything is up to standard.
Doing quick inspections post-checkout to spot any damages or issues.
Coordinating with maintenance teams and technicians when things need fixing.
Keeping things super organised – booking cleaners, following up with teams, and staying on top of admin tasks.
Driving to properties as needed for inspections, check-ins, or other operational tasks.
Representing us with a friendly, professional attitude at all times – top-notch customer service is your thing!
Perks & Benefits
Generous performance bonuses – we reward excellence!
Clear career progression – grow with us as we expand.
Fun, flexible work environment – every day is a bit different.
Be part of a young, energetic company with big plans!
Ready to join a fast-paced, growing business and make a real impact on our guest experience? We’d love to hear from you!
Employer questions
Your application will include the following questions:
How many years’ experience do you have in the hospitality business?
What qualifications do you have?
How would you rate your English language skills?
Are you available on weekends or evenings if needed for guest check-ins?
Do you have customer service experience?
Which of the following languages are you fluent in?
Do you have your own or have access to your own transportation?
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