Homestay Operations Assistant

We are looking for a determined Homestay Operations Assistant.

About the Role

Do you love helping people, solving problems, and making things run smoothly behind the scenes? We’re looking for a friendly, proactive Guest Experience & Operations Coordinator to be the go-to person for all things related to our short-term rental properties (think Airbnb and more!).

This role is perfect for someone who thrives on variety – from messaging guests to checking over properties, arranging cleaning schedules, and keeping everything running like clockwork. You’ll be working remotely at first, but we’re planning a move to a hybrid model in the coming months.

What We’re Looking For

• Excellent written and verbal communication skills – English at C1 level or higher (reading, writing, and speaking) is required. Other languages? Big bonus!
• Fresh grads are welcome to apply.
• Formal English when communicating with customers (but a warm tone too!).
• Strong attention to detail – you notice the small things others miss.
• Great problem-solving and organisational skills – you can juggle multiple tasks with ease.
• Able to work independently and coordinate with different teams remotely.
• A can-do attitude and willingness to learn – full training will be provided!

What You’ll Be Doing

• Handling guest communication via phone, messages, and occasionally in person – from questions to last-minute issues.
• Assisting with check-ins, including meeting guests to hand over keys when needed.
• Overseeing property cleaning and ensuring everything is up to standard.
• Doing quick inspections post-checkout to spot any damages or issues.
• Coordinating with maintenance teams and technicians when things need fixing.
• Keeping things super organised – booking cleaners, following up with teams, and staying on top of admin tasks.
• Driving to properties as needed for inspections, check-ins, or other operational tasks.
• Representing us with a friendly, professional attitude at all times – top-notch customer service is your thing!

Perks & Benefits

• Generous performance bonuses – we reward excellence!
• Clear career progression – grow with us as we expand.
• Fun, flexible work environment – every day is a bit different.
• Be part of a young, energetic company with big plans!

Ready to join a fast-paced, growing business and make a real impact on our guest experience? We’d love to hear from you!

Employer questions

Your application will include the following questions:

• How many years’ experience do you have in the hospitality business?
• What qualifications do you have?
• How would you rate your English language skills?
• Are you available on weekends or evenings if needed for guest check-ins?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• Do you have your own or have access to your own transportation?
• Do you hold a valid driver’s license?