Enjoy early birds experience with MyJobe. All Features are FREE for a limited time! Register Now
Welcome

Guest

You not logged in
Language

RESTAURANT MANAGER (AFC Front of House Lead) - Seremban 2 Heights

Apply now for a Full Time Outlet Manager position to Asian Fried Chicken in Seremban, Negeri Sembilan, Malaysia.
RM2,000 - RM3,000 / Monthly
About Job
Job Position - Outlet Manager
Job Area - Food & Beverage
Industry - Food and Beverage
Job Type - Full Time
Open positions - 1
Job Location - Seremban
Posted - 2 months ago
Requirement
Experience - 3–5 years (Mid-Level)
Description

Reports to: Founder 

Department: Front of House (FOH) 

Overall Purpose 

To manage the full operations of the AFC outlet including service quality, staff productivity, customer experience, and daily operational efficiency. 

 

Key Responsibilities 

1. Daily Operations Management 

  • Oversee FOH operations including opening & closing procedures.
  • Ensure service speed, accuracy, and customer satisfaction.
  • Handle daily sales reports, cashiering, and shift scheduling. 

2. Leadership & Staff Management 

  • Manage and train FOH team (cashiers, servers, dispatchers).
  • Conduct briefings, evaluations, and performance improvements.
  • Implement staff discipline and uphold AFC culture. 

3. Customer Experience •

  • Address customer feedback, complaints, and service recovery.
  • Maintain high standards of hospitality and consistency.
  • Build customer loyalty and local community engagement. 

4. Operational Compliance 

  • Ensure adherence to all AFC SOPs (service, cleaning, safety).
  • Monitor and enforce grooming standards and brand presentation. •
  • Conduct regular audits (cleanliness, service quality, safety).

 5. Business Performance •

  • Manage labour cost, daily sales, and operational expenses.
  • Work with marketing for promotions and community events.
  • Improve efficiency through systems and training.

 

 KPIs  

  • Outlet sales target
  • Customer satisfaction & Google Review rating
  • Labour cost %
  • SOP audit score
  • Staff retention & discipline

More Jobs at Asian Fried Chicken (3)

Full Time Food & Beverage 3–5 years (Mid-Level) Demi Chef
RM2,000 - RM2,000
Full Time Food & Beverage Other 6–10 years (Senior-Level) Chef Communication Teamwork Collaboration
RM3,000 - RM3,500
View all Jobs
RM2,000 - RM3,000 / Monthly