Service & Guest Experience
Deliver warm, professional service and handle guest needs confidently
Support VIP guests and resolve service issues promptly
Coordinate smoothly between service and kitchen teams
Daily Operations
Assist with opening/closing, reservations, table planning, and service flow
Lead service briefings and support staff deployment during shifts
Ensure hygiene, food safety, and SOP compliance
Team Support
Guide and motivate service staff to maintain high standards
Support training, onboarding, and daily coaching
Assist in managing performance and workplace issues
Sales & Cost Awareness
Encourage menu and beverage upselling
Support labour planning, cost control, and stock count
Brand Standards
Maintain cleanliness, ambience, and brand presentation
Support new initiatives and suggest service improvements
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