Internship for E-Commerce

E-Commerce Operations

• Assist in managing and processing orders across e-commerce platforms including Shopee, Lazada, TikTok Shop, Facebook, and the company website.
• Maintain and update product listings, including product descriptions, images, pricing, and inventory information.
• Monitor website functionality and report any issues such as broken links, inaccurate information, or system errors.

Order Fulfillment & Logistics

• Track and coordinate customer orders from placement through delivery.
• Liaise with logistics partners to ensure timely dispatch and resolve delivery-related issues.
• Provide customers with order status updates and shipment information when required.

Customer Service & Sales Support

• Respond to customer inquiries through in-store, phone, and online channels.
• Recommend suitable baking ingredients, tools, and equipment based on customer requirements.
• Handle basic customer concerns professionally and escalate complex issues when necessary.
• Follow up on customer feedback and after-sales service matters.

Retail Operations & Visual Merchandising

• Ensure shelves and product displays are well-stocked, organized, and visually appealing.
• Maintain accurate product labeling and pricing.
• Support promotional displays, seasonal campaigns, and merchandising initiatives.

Inventory Management

• Monitor stock levels and report low-stock or out-of-stock items.
• Assist with stock receiving, stock counts, and inventory control activities.
• Ensure proper stock rotation (FIFO) and monitor product expiry dates.

Administrative & Reporting Support

• Prepare invoices, receipts, delivery orders, and packing documentation.
• Maintain organized records of customer transactions, inquiries, and inventory updates.
• Assist in preparing daily, weekly, and monthly sales and performance reports.

Social Media & Marketing Support

• Assist in creating engaging content, including product highlights, baking tips, and short-form videos.
• Capture photos and videos for marketing campaigns and social media platforms.
• Support digital marketing initiatives, promotions, and campaign execution.

Sales & POS Operations

• Process in-store sales transactions using POS systems.
• Assist with packing and preparing retail and online orders accurately.
• Promote new products, special offers, and ongoing campaigns to customers.

Event & Workshop Support

• Support the planning and execution of workshops, product demonstrations, and in-store events.
• Assist with event setup, customer registration, engagement activities, and post-event reporting.

Learning & Development

• Develop strong product knowledge in baking ingredients, tools, and equipment.
• Gain hands-on experience in retail operations, e-commerce management, customer service, and digital marketing.

Team Collaboration & Store Maintenance

• Maintain cleanliness, hygiene, and organization of the retail and packing areas.
• Work closely with retail, inventory, and marketing teams to achieve business objectives.

Perform ad hoc duties and projects as assigned by management.