Service Crew - Artigusto Gelato

1. Customer Service

• Greet customers warmly and provide menu guidance and recommendations.
• Offer samples professionally and hygienically.
• Handle customer enquiries, feedback, or complaints politely and efficiently.
• Maintain a positive, welcoming atmosphere at all times.

2. Gelato Serving & Product Handling

• Scoop and serve gelato according to portion control standards.
• Prepare beverages, toppings, cones, and other menu items accurately.
• Ensure all product displays remain clean, attractive, and well-stocked.
• Follow all SOPs related to gelato texture checks, thawing, storage, and handling.

3. Cashiering & Transaction Handling

• Operate the POS system accurately.
• Handle payments, issue receipts, and manage float money responsibly.
• Reconcile end-of-day sales when required.

4. Store Cleanliness & Hygiene

• Maintain cleanliness of washroom, counters, display areas, dining space, and work stations.
• Wash utensils, scoops, pans, and food-contact equipment according to hygiene SOP.
• Follow food safety guidelines (temperature logs, storage, sanitation).
• Ensure personal hygiene and proper uniform/grooming.

5. Back-of-House Support

• Assist with restocking supplies (cones, cups, napkins, ingredients).
• Perform opening & closing duties (checklists, cleaning, station setup).
• Assist in receiving deliveries and storing products properly.
• Support basic prep tasks as trained (e.g., weighing toppings, cutting fruits).

6. Operational Excellence

• Follow all operational SOPs consistently.
• Report equipment issues or low-stock items to supervisors promptly.
• Participate in training for customer service, SOP updates, and product knowledge.
• Help maintain a smooth workflow during peak hours.