Assistant Manager

Responsibilities

Service & Guest Experience

• Deliver warm, professional service and handle guest needs confidently
• Support VIP guests and resolve service issues promptly
• Coordinate smoothly between service and kitchen teams

Daily Operations

• Assist with opening/closing, reservations, table planning, and service flow
• Lead service briefings and support staff deployment during shifts
• Ensure hygiene, food safety, and SOP compliance

Team Support

• Guide and motivate service staff to maintain high standards
• Support training, onboarding, and daily coaching
• Assist in managing performance and workplace issues

Sales & Cost Awareness

• Encourage menu and beverage upselling
• Support labour planning, cost control, and stock count

Brand Standards

• Maintain cleanliness, ambience, and brand presentation
• Support new initiatives and suggest service improvements