CUSTOMER SERVICE (COLLECTION)
Apply now for a Full Time Call Center Agent position to FIRSTHIT SOLUTION SDN BHD in Puchong, Selangor, Malaysia.
RM1,800 - RM2,800 / Monthly
Apply for this job before 31/05/2026
About Job
Job Position -
Call Center Agent
Job Area -
Call Center & Customer Service
Job Type -
Full Time
Open positions -
50
Job Location -
Puchong
Address -
8-3, Level 3, Jalan Puteri 4/2, Bandar Puteri, Puchong, Selangor , 47100
Posted -
1 day ago
Benefits
Benefits -
PERFORMANCE INCENTIVE, TEAM INCENTIVE, ALLOWANCE, COMMISSION, INCENTIVE, SALARY
Requirement
Degree Type -
Secondary Education
Experience -
0–2 years (Entry)
Language -
en
Language -
my
Skill -
Communication
Skill -
Verbal Communication
Skill -
Written Communication
Skill -
Public Speaking
Skill -
Teamwork
Skill -
Collaboration
Skill -
Problem Solving
Skill -
Critical Thinking
Skill -
Creativity
Skill -
Time Management
Skill -
Leadership
Skill -
Motivation
Skill -
Work Ethic
Skill -
Multitasking
Skill -
Responsibility
Skill -
Negotiation
Skill -
Strategic Planning
Skill -
KPI Tracking
Skill -
Operations Management
Skill -
Positive Attitude
Skill -
Microsoft Word
Skill -
Communication Skills
Skill -
Computer Skills
Skill -
Excel
Skill -
Bahasa Melayu
Skill -
Malay
Description
👉 CUSTOMER SERVICE (COLLECTION) - This job role must focused on making outgoing calls / inbound call to customers to collect overdue payments (debts).
- Customer Service = assisting and communicating with customers
- Collection = collecting outstanding payments
- Inbound & Outbound Call = calling customers & receiving calls
The staff will proactively contact customers to:
- Inform them about overdue accounts
- Request payment
- Negotiate repayment plans (installments)
- Follow up on payment promises
- Handle objections or excuses
Qualifications:
* Minimum SPM.
* Have good communication skills.
* Experience in debt collection is an advantage.
* Can work individually and in groups.
* Responsible and disciplined.
Skills & Requirements
- Good communication skills (English/BM)
- Strong negotiation and persuasion skills
- Ability to handle pressure and rejection
- Basic computer skills
- Experience in collection/customer service is an advantage
Benefits:
* EPF & SOCSO contribution
* Performance allowances & incentives
* Attractive commission
* Annual leave & sick leave
* Training provided
WORK PLACE : NEAR TMN PERINDUSTRIAN PUCHONG LRT
INTERESTED : CALL OFFICE : 03-76528944 @ 01156657757 (WHATSAPP)
EN
