CUSTOMER SERVICE - MANDARIN SPEAKER

Job Description:

• Manage inbound calls, live chats, and emails to assist customers with product details, order status, returns, and inquiries.

• Deliver timely and accurate support to ensure customer satisfaction and retention.

• Resolve customer complaints professionally, escalating complex issues when necessary.

• Process orders, exchanges, and returns while maintaining detailed records of customer interactions.

• Stay informed on product updates, promotions, and company policies to better assist customers.

• Collaborate with teams to address customer concerns and improve overall service quality.

• Meet performance targets and adhere to service level agreements (SLAs).

• Represent the brand professionally in all customer interactions.

Requirements:

• Prior customer service experience, preferably in loyalty & rewards program.

• Proficient in English and Mandarin (spoken and written).

• Strong communication and problem-solving skills.

• Customer-focused mindset with a passion for excellent service.

• Ability to multitask in a fast-paced environment.

• Experience using customer service tools, live chat, and email platforms.

• Flexibility to work weekends and public holidays, especially during peak periods.