Shopee Customer Support / Min SPM / RM2500

Role Overview

Join our dynamic team at Beansh as a Shopee Customer Support Executive and be a part of a fast-paced and rewarding environment. We are looking for dedicated individuals who are passionate about delivering exceptional customer service and ensuring the best shopping experience for our users.

What You'll Do 

As a Customer Support Executive, you will be the voice of our company, interacting with customers to resolve their queries and enhance their shopping journey. You will play a crucial role in maintaining customer satisfaction and loyalty.

• Provide timely and effective support via phone, email, and chat.
• Assist customers with order inquiries, payment issues, and product information.
• Collaborate with other departments to resolve complex cases.
• Maintain accurate records of customer interactions and transactions.
• Continuously improve service quality by gathering customer feedback.

What We’re Looking For

We are seeking individuals who are proactive, empathetic, and committed to excellence. If you are a problem-solver with a customer-first mindset, we want to hear from you!

• Strong communication skills in English and Bahasa Malaysia.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Good problem-solving skills and attention to detail.
• Experience in customer service or a related field is a plus.

Requirements

• Minimum SPM qualification.
• Fluency in English and Bahasa Malaysia.
• Previous experience in a call center or customer service role is advantageous.
• Excellent interpersonal and communication skills.
• Ability to work flexible hours, including weekends and public holidays.

Responsibilities

• Handle customer inquiries and complaints professionally and efficiently.
• Provide accurate information and solutions to customers.
• Document customer interactions and follow up on unresolved issues.
• Collaborate with team members to improve overall customer experience.
• Stay updated on product knowledge and company policies.

🌟 Join us at Beansh and make a difference in the world of e-commerce by delivering top-notch customer support. We look forward to welcoming you to our team!