FRAUD OPERATION ANALYST

Responsibilities

• Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
• To monitor real time queues and identify high risk transactions within the customers portfolio.
• Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
• To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
• To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
• Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
• Involve in any ad-hoc project to improve the work process and fraud detection.
• Work across with other departments to resolve any issues involving fraud risk.

Qualification and Background Requirement:

• Bachelor’s degree in a related field, at least 2 years of experience in Fraud Risk Management and Controls for financial institutions / payments / cards / banks / e-wallets.

• Strong analytical mindset and able to adapt within a fast-paced environment.

• Excellent communication skills, both written and verbal.

• Attention to details and high degree of accuracy.

• Good knowledge and understanding of overall Fraud Risk processes, policies and operations.

• Ability to work in a high-volume and in a fast-paced environment is required.

• Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.

• Excellent team player.