Outlet Manager/Person In-Charge (PIC) - Churros+ @ IOI City Mall, Putrajaya

Requirements

• Malaysian or Permanent Resident (PR).
• Possess min SPM, Diploma, Degree in any field.
• Have at least 2-3 years of working experience managing QSR, Counter Service or cafe.
• Demonstrates strong leadership in managing daily outlet operations, including team supervision, staff scheduling, inventory control, and ensuring adherence to company SOPs and service standards.
• Required language(s): Bahasa Malaysia and English.

Responsibilities

• Responsible for driving sales performance, monitoring revenue targets, and implementing initiatives to optimize restaurant profitability.
• Provide excellent food quality and service to maximize outlet profitability.
• Responsible for accurate handling of cash and online payments, daily sales reconciliation, and ensuring compliance with company transaction procedures
• Monitor staff’s attendance, leave, attitude and performance.
• Involve in interviewing, hiring, training, scheduling and managing staff.
• Manage overall outlet and day-to-day operations within budgeted guidelines and to the highest standards.
• Identify customers’ needs and respond proactively to all of their concerns.
• Purchase goods and continuously make necessary improvements.
• Comply with all health and safety regulations.
• Report to management regarding sales results and productivity.
• Lead the team by attracting, recruiting, training and appraising talented personnel.
• Establish targets, KPI’s, schedules, policies and procedures
• Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.

Benefits

• EPF, SOCSO, EIS
• Medical Card & Hospitalisation Insurance
• Transport Allowance
• Phone Allowance
• 1% Ebitda Incentive
• Career growth opportunity