Waiter / Waitress [Sultan Abdul Samad Building- Infront of Dataran Merdeka (KL)]

Job Summary

The Waiter/Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for all customers.

Key Responsibilities 

• Greet customers politely and assist them with seating
• Present menus and explain menu items, promotions, and specials
• Take customer orders accurately and relay them to the kitchen/bar
• Serve food and beverages promptly according to service standards
• Check on customers during meals to ensure satisfaction
• Clear tables, reset tables, and maintain dining area cleanliness
• Handle basic customer inquiries and complaints professionally
• Process bills and payments accurately (cash / POS system)
• Follow hygiene, safety, and company SOPs at all times
• Assist with opening and closing duties as assigned
• Support team members during peak hours

Job Requirements

• Minimum secondary school education
• Prior experience in F&B or customer service is an advantage (training can be provided)
• Good communication skills (English/BM; Mandarin is a plus)
• Friendly, positive attitude and customer-oriented
• Able to work shifts, weekends, and public holidays
• Physically fit and able to stand for long hours
• Team player with a responsible work ethic