I am a detail-oriented KYC and CDD professional with 3 years of experience at HSBC, specializing in AML compliance, customer due diligence, and regulatory screening. I have a strong track record in handling high-volume reviews with accuracy while meeting global compliance standards.
I also bring solid banking and customer service experience, having transitioned into customer care and merchant support roles within multinational organizations such as Tupperware and PaidChain. My expertise includes merchant onboarding, AML/CFT compliance, fraud risk mitigation, and acting as a liaison between banks and merchants in line with Bank Negara Malaysia requirements.
I am known for building strong relationships, delivering high compliance standards, and supporting operational efficiency while maintaining excellent customer experience.
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