A Technical Support Engineer with a Diploma of Computer Science (Information Technology) from Universiti Teknologi Malaysia. Experienced in first and second-level ICT support, specializing in network infrastructure. Skilled in troubleshooting switches, access points, and computers, with strong customer service and sales abilities. Proficient in hardware, software, and network troubleshooting, committed to providing reliable support and ensuring customer satisfaction while continuously seeking opportunities to apply and expand technical expertise in a dynamic working environment.
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