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VAISHNAVEE SANTHOSUM

VAISHNAVEE SANTHOSUM

Available
Administration Administrative Officer
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My Details
Based at - Malaysia, Klang
Gender - female
Birthdate - 05.07.1996
29
Degree Level - Master's Degree
Employment Status - Currently employed
Open for Relocation to:
Selangor - All cities
Skill
Communication
Active Listening
Public Speaking
Teamwork
Collaboration
Problem Solving
Critical Thinking
Languages
English (EN) - Proficient
Bahasa Melayu (MY) - Advanced
தமிழ் (TA) - Native

About me

I am a Customer Relations & Admin Executive with over four years of experience in logistics, corporate customer service, and administrative support. Backed by a degree in Psychology and a diploma in Medical Laboratory Technology, I brings a unique, multi-faceted approach to my work. My hands-on experience in pharmacy-based customer service and system communication, combined with skills in ERP systems, documentation, and issue resolution, make me a dependable asset. Known for delivering calm, precise service using a psychology-based approach to client handling, I excels in structured environments that value empathy and consistency.

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My Career Timeline

28
Corporate Customer Service Representative at Big Caring Group
22 May 2025 - 25 Sep 2025 - 4 months
Manage corporate customer inquiries, feedback and complaints with professionalism.

Coordinate with internal departments to resolve service-related issues efficiently.

Prepare and update client documentation and records using Medical Etiqa, MyHA System, email, WhatsApp and Microsoft Office tools.

Communicate clearly and professionally with clients through WhatsApp, email and phone.

Ensure customer satisfaction through prompt, empathetic and solution-focused support.
27
Administrator & Customer Service Specialist at PKT Logistics Group
02 Sep 2024 - 02 Dec 2024 - 3 months
F&B Administration: Plan shipments based on product availability and customer requests. Track orders to ensure timely deliveries. Prepare shipping documents (like invoices, purchase orders and bills of lading)

Customer Service: Entertain customer service, working with documents and internal departments with inventory checks to resolve concerns of good delivery on time.

Documentation & Reporting: Obtains, compiles, organizes, and prepares information and data for various reports, meetings/board agendas, ensuring information packages are complete and meet guidelines for submittal.

Administration & Audits: Manage inbound and outbound shipments, conduct site audits, provide customer assistance, and assist customers with stock counts. Prepare stock count documents for customer service.
26
Logistics Executive at Front Worth Sdn Bhd
03 Apr 2023 - 03 Jun 2024 - 1 years and 2 months
Customer Service Enhancement: Addressed customer service issues by collaborating with marketing, floor staff, and warehouse management to develop and implement solutions that improved workflow and service delivery.

Data Analysis and Reporting: Conducted data analysis and presented findings to senior management, utilizing Infor
Inventory Tracking and Customer Service Portals to support informed decision- making.

Team and Project Management: Led team and project management efforts, performed data analysis, and prepared presentations to achieve targets and drive successful outcomes.
23
Administrator & Inventory Specialist at PKT Logistics Group
05 Oct 2020 - 03 Mar 2023 - 2 years and 4 months
Warehouse Operations Management: Oversaw all warehouse activities, from picking and implementing 5S & Kaizen initiatives to managing inventory, ensuring efficient and organized operations.

Inventory Management: Oversaw inventory control processes, including shipment coordination and safety audits, to ensure efficient operations and exceptional customer service.

Warehouse and Customer Set-Up: Assisted in the set-up of new warehouses and customer accounts, handling F&B accounts and showcasing strong organizational skills and attention to detail.

Team and Project Management: Led team and project management efforts, performed data analysis, and prepared presentations to achieve targets and drive successful outcomes.
21
Bachelor of Psychology (Hons) at University of Cyberjaya (UOC)
01 Feb 2018 - 01 Feb 2021 - 3 years and 1 day
A comprehensive degree focusing on human behaviour, mental processes, and psychological theories.

Core areas include developmental, cognitive, social, abnormal, and industrial psychology.

Training in research methods, psychological assessments, and counselling skills.

Career pathways in counselling, human resources, education, research, healthcare, and community services.

Provides a strong foundation for postgraduate studies in psychology and related fields.
16
Diploma In Medical Laboratory Technology at Ramsay Sime Darby Healthcare College
01 Apr 2013 - 02 Apr 2017 - 4 years and 1 days
Comprehensive 3-year diploma programme in Medical Laboratory Technology.

Focus on core areas: Clinical Chemistry, Hematology, Microbiology, Histopathology, Immunology, Transfusion Science, and Molecular Diagnostics.

Hands-on training in well-equipped laboratories.
19
Hospital Banting and Subang Jaya Medical Centre at Medical Lab Technologist (Intern)
18 Apr 2016 - 18 Dec 2016 - 8 months
Entered life with no experience
05 Jul 1996
The journey officially began