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Thana Balan

Thana Balan

Available
Banking, Finance & Investment Administrative Assistant 0–2 years (Entry)
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My Details
Based at - Malaysia, Kuala Lumpur
Origin Country - Malaysia
Gender - male
Birthdate - 03.04.1999
26
Degree Level - Bachelor's Degree
Degree Type - Entrepreneurship
Employment Status - at United Overseas Bank Malaysia under Agency HR Tag
Open for work as:
Artificial Intelligence (AI) - Bank Officer 0–2 years (Entry)
Artificial Intelligence (AI) - Business Analyst 0–2 years (Entry)
Banking, Finance & Investment - Bank Officer 0–2 years (Entry)
Skill
Teamwork
Operations Management
ChatGPT & AI Prompt Engineering
AI-Assisted Content Creation
Languages
Bahasa Melayu (MY) - Proficient
English (EN) - Beginner / Basic

About me

I am a banking operations professional with experience in workforce management and escalation handling, supported by a Bachelor of Entrepreneurship in Commerce and professional certifications and projects in learning development, data analysis, and process improvement.

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03:07 25 Mar 2026
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My Career Timeline

24
Banking, Finance & Investment - Administrative Assistant at United Overseas Bank Malaysia under Agency HR Tag
01 Aug 2024 - Now - 1 years and 7 months
Administrative Workforce Management Officer managed attendance scheduling and shift coordination for 100+ contact centre staff, monitored daily attendance and absenteeism trends, supported workforce planning and ensured staffing levels met operational and service requirements.
23
Banking, Finance & Investment - Bank Officer at United Overseas Bank Malaysia under Agency HR Tag
12 Oct 2023 - 31 Jul 2024 - 9 months
Product Service Escalation Officer-Managed credit card replacement and Escalation cases, ensured accurate customer verification and date maintenance, handle internal enquiries within SLA, processed financial adjustment, and maintained full compliance with bank SOPs and audit requirements.
19
Commerce at University Malaysia Kelantan
01 Sep 2019 - 31 Dec 2023 - 4 years and 3 months
Developed foundational skills in business operations, management, finance, and entrepreneurship with focus on practical problem solving and commercial decision making
Entered life with no experience
03 Apr 1999
The journey officially began