Oversee daily operations, including monitoring driver and customer.
Sep 2022 - Present
Conduct detailed internal investigations and create reports for accident and incident cases; attend to
accident cases.
Provide timely and professional assistance to customers via various channels (live chats, social media,
inbound phone calls, and emails).
Be the owner of the customer feedback loop to internal functions to help create better products and
help improve customer experience.
Ensure vehicles are well-maintained and repaired accordingly.
Ensure drivers follow standard operating procedures.
Coordinate and schedule driver rosters to meet the demands of each zone.
Assist in deployment, sourcing for replacement drivers and training of new drivers where applicable.
Continuously identify work process improvements.
Assisting with feedback & enquiries from passengers & drivers.
Manage ongoing rides to ensure a smooth experience for passengers.
Implementing new initiatives to improve business operations.
Manage driver salaries, commissions, and related matters.
Monitor drivers’ weekly and monthly performance, focusing on speeding, idling and customer
complaints.
Used data analysis to study customer feedback, driver performance, and ride details to improve routes
and daily operations.

The journey officially began