My Details
Based at -
Malaysia, Kuala Lumpur
Origin Country -
Malaysia
Gender -
male
Birthdate -
07.08.1989
36
Degree Level -
Professional Certificate
Degree Type -
Other
Employment Status
-
Customer Service Team Lead at Beam Mobility
Open for Relocation to:
Negeri Sembilan -
All cities
Selangor -
All cities
Skill
Communication
Active Listening
Verbal Communication
Written Communication
Public Speaking
Teamwork
Collaboration
Empathy
Problem Solving
Critical Thinking
Creativity
Decision Making
Adaptability
Flexibility
Time Management
Leadership
Delegation
Conflict Resolution
Work Ethic
Attention to Detail
Multitasking
Responsibility
Emotional Intelligence
Presentation Skills
CRM Software
KPI Tracking
Operations Management
IT Knowledge
Affiliate Marketing
Initiative
Dependability
Cultural Awareness
Customer Service
Coaching and Mentoring
Data Analysis
Meta Ads
WordPress
Figma
Market Research
Technical Support
Reliability
Patience
Microsoft Excel
Chatbot Development
AI-Assisted Content Creation
Languages
Bahasa Melayu
(MY)
-
Native
English
(EN)
-
Proficient
About me
Leadership that drives results and inspires people. Customer Service & Operations Team Lead with 14+ years of transforming teams and processes for airlines, e‑commerce, telecom, and micro‑mobility markets. Renowned for boosting KPIs and team engagement, from hitting 90%+ QA compliance across ANZ & US markets to improving retention through smarter onboarding. Blends corporate rigor with entrepreneurial agility to deliver scalable solutions, protect brand reputation, and create cultures where people thrive.
Personal Rating
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06:47 11 Feb 2026
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