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Muhamad Ferid Sarjo

Muhamad Ferid Sarjo

Available
E-commerce Helpdesk Analyst 6–10 years (Senior-Level)
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My Details
Based at - Malaysia, Klang
Origin Country - Malaysia
Gender - male
Birthdate - 11.01.1985
41
Degree Level - Professional Certificate
Degree Type - Electrical & Electronic Engineering
Employment Status - at Shopee Mobile Malaysia Sdn Bhd
Open for work as:
E-commerce - Helpdesk Analyst 6–10 years (Senior-Level)
Skill
Active Listening
Written Communication
Teamwork
Collaboration
Empathy
Problem Solving
Languages
Bahasa Melayu (MY) - Native
English (EN) - Proficient
Basa Jawa (JV) - Native

About me

I am Muhamad Ferid Sarjo, a dedicated Helpdesk Analyst specializing in IT Infrastructure & Support, currently based in Klang, Malaysia. With a professional certificate from Institute Kemahiran Yayasan Selangor and Kolej Poly-Tech Mara, I have built a strong foundation in providing efficient and empathetic technical support. My career has been marked by a commitment to problem-solving and collaboration, ensuring seamless IT operations for my clients.

Currently employed, I am open to new opportunities where I can leverage my skills in teamwork and active listening to contribute positively to dynamic teams. I excel in environments that value empathy and effective written communication, and I am passionate about enhancing user experiences through responsive and attentive support. 🌟

Driven by a passion for technology and problem-solving, I am ready to bring my expertise to new challenges and make a meaningful impact in the IT field. 💼

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My Career Timeline

35
E-commerce - Helpdesk Analyst at Shopee Mobile Malaysia Sdn Bhd
29 Sep 2020 - Now - 5 years and 5 months
• Provide nationwide IT support for Shopee Warehouse and HUB’s.
• Plan, manage, coordinate, and supervise IT infrastructure projects.
34
Healthcare & Medical - IT Support Executive at Columbia Hospital
10 Aug 2019 - 20 Sep 2020 - 1 years and 1 months
1. Provide the IT support for End User, hospital network systems, server and storage.
2. Monitor, manage the internet link to make sure that the facility is having zero
internet downtime.
22
Computer Systems and Networking at Kolej Poly-Tech Mara
02 Jul 2007 - 30 Jun 2010 - 2 years and 11 months
Completed comprehensive studies in Information Technology, covering computer organization and architecture, system fundamentals, PC maintenance, database concepts, Linux operating systems, and e-commerce platforms. Gained hands-on knowledge in programming fundamentals, Visual Basic programming, internet programming, and data communication concepts. Developed strong competencies in computer networking, including network administration, network cabling, integrated network services, network security, and network programming. Successfully applied theoretical knowledge through an industrial placement, gaining practical experience in real-world IT environments.
18
Electrical Wiring at Institute Kemahiran Yayasan Selangor
16 Jun 2003 - 15 Jul 2005 - 2 years and 29 days
Formal training in domestic and industrial electrical wiring, PLC systems, motor control applications, and electrical schematic drawing. Gained practical knowledge in electrical testing, inspection, and certification, with a strong understanding of the Malaysian Electrical Act and regulatory compliance.
Entered life with no experience
11 Jan 1985
The journey officially began