About me

I’m a customer service professional with 7+ years of experience in customer-facing roles, including pharmaceutical sales, account management, and contact center support. My strength lies in listening carefully, solving problems quickly, and creating positive experiences that build trust and loyalty.

In my most recent role as a Customer Service Representative, I handled complex inquiries, de-escalated challenging situations, and ensured that each customer walked away satisfied. My background in pharma sales also sharpened my ability to communicate technical information clearly and build long-term client relationships.

Alongside my customer service expertise, I’m expanding my skills in Python programming, AI tools, and vibe coding platforms. This allows me to approach customer experience with a tech-forward mindset; from automating repetitive tasks to experimenting with chatbots and support tools that improve response times.

💡 What this means for you:

I bring a proven customer-first mindset with the ability to handle high-pressure situations.

I can bridge the gap between customer service and technology, making processes more efficient.

I’m adaptable, resourceful, and committed to continuous learning and improvement.

📩 Open to opportunities in Customer Service, Client Success, or Support Specialist roles - while also building my long-term career in tech and AI.