Senior Executive with 10+ years supporting critical banking systems across SIT/UAT, change delivery, and operational support. Provide end-to-end troubleshooting for Branch Delivery System (BDS) and Agrotouch, supporting DSP (Delivery Service Processing) middleware flow from front-end through middleware to AS400 back-end. Handle incidents across Sev1–Sev3 with SLA-driven response (2 hours), including incident follow-up documentation (RIF report) for Sev1 cases. Support high-volume SIT/UAT operations (200 UAT issues/year) across application, server, and DB-related issues, with strong focus on performance/slowness troubleshooting. Coordinate with vendors, bank users, internal development, and infrastructure teams to ensure release readiness and smooth go-lives (1-week readiness, 3-day pre-prod deployment, 1-day go-live support), including Sev1 on-call coverage during go-live windows.
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