As a seasoned Customer Service Executive based in Kuala Lumpur, I bring over a decade of experience in optimizing service delivery and enhancing customer satisfaction. My career has been built on a foundation of communication and problem-solving skills, honed through years in BPO and tech-driven environments. I excel in leading remote and hybrid teams, aligning KPIs with business goals, and leveraging CRM and digital tools to deliver exceptional customer experiences.
Currently employed and eager to explore new opportunities, I am open to roles where I can apply my expertise in active listening, collaboration, and critical thinking. My education from SMK Taman Ria Jaya and TransAir Institute has equipped me with a strong foundation in customer service principles. I thrive in dynamic settings where I can contribute to scalable process improvements and engagement strategies. Let's connect and explore how I can add value to your team! 😊
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