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Kumaresan Durasingam

Kumaresan Durasingam

Available
Education & Training Trainer 3–5 years (Mid-Level)
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My Details
Based at - Malaysia, Petaling Jaya
Origin Country - Malaysia
Gender - male
Birthdate - 20.10.1996
29
Degree Level - Secondary School
Degree Type - Other
Employment Status - Trainer at IGT Solution
Open for work as:
Call Center & Customer Service - Customer Service Executive 6–10 years (Senior-Level)
Skill
Active Listening
Languages
Bahasa Melayu (MY) - Advanced
English (EN) - Advanced
தமிழ் (TA) - Advanced

About me

Customer Support Specialist with 10+ years of experience delivering high-quality support through various channels. Proven ability to troubleshoot issues, resolve customer concerns efficiently, and explain complex information clearly. Strong background in high-volume environments, complaint resolution, and customer satisfaction improvement. Experienced trainer skilled in coaching teams, improving performance metrics, and supporting operational excellence.

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03:33 18 Mar 2026
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My Career Timeline

27
Trainer at IGT Solution
01 May 2024 - Now - 1 years and 10 months
Provide customer support via calls and email for service, billing, and account enquiries. Troubleshoot issues and guide customers through step-by-step solutions. Resolve complaints professionally while maintaining satisfaction and trust. Train new hires on systems, processes, and service standards. Develop digital training modules and learning materials. Monitor agent performance and coach to achieve KPIs.
26
Process Associate at IGT Solution
01 May 2023 - 01 May 2024 - 1 years and 1 day
Managed high-volume inbound customer interactions daily. Assisted customers with enquiries, complaints, and account support. Delivered empathetic and solution-focused service. Promoted to Trainer role based on strong performance and leadership ability.
25
Trainer at Startek
01 Feb 2022 - 01 May 2023 - 1 years and 3 months
Trained new hires on product knowledge, systems, and call handling skills. Conducted coaching sessions and performance feedback. Designed training content and assessments. Improved agent readiness and service quality.
21
Customer Service Officer at Startek
01 Dec 2018 - 01 Feb 2022 - 3 years and 2 months
Managed high-volume inbound calls from Singapore-based customers. Assisted with billing, general enquiries, complaints, and feedback. Demonstrated empathy and strong problem-solving skills. Delivered service exceeding customer expectations.
19
Telemarketing Officer at A-Asign Corporation
01 Jan 2016 - 01 Oct 2018 - 2 years and 9 months
Conducted outbound sales calls using provided databases. Clarified customer enquiries and provided accurate information. Achieved sales targets and supported team members when required.
17
Graphic Design at Erican College
01 Jan 2014 - 01 Jan 2016 - 2 years and 1 day
12
Sijil Pelajaran Malaysia at SMK(L)Bukit Bintang
01 Jan 2009 - 01 Jan 2014 - 5 years and 1 day
12
Penilaian Menengah Rendah at SMK(L)Bukit Bintang
01 Jan 2009 - 01 Jan 2014 - 5 years and 1 day
Entered life with no experience
20 Oct 1996
The journey officially began