· Led and managed end-to-end business operations on CIMB Retail Banking “RENTAS” platform transitions, ensuring alignment with organizational objectives and improving overall operational efficiency by 25% through agile methodologies.
· Directed cross-functional teams across multiple projects, ensuring timely delivery, resource optimization, and stakeholder satisfaction.
· Developed and implemented strategic process improvements, resulting in enhanced productivity by 30% and overall cost savings in reducing operational costs by 35%.
· Oversaw all administrative functions, streamlining workflows, reducing overhead costs, and enhancing office management processes.
· Implemented key performance metrics and tracking systems to monitor project progress and team performance, ensuring high-quality results.
· Managed project budgets and financial forecasts, identifying opportunities for cost control and maximization of ROI. Provided regular updates and reports to senior management on project status, challenges, and mitigation strategies.
· Collaborated with stakeholders to define project requirements, resulting in a customer satisfaction rating increase of 15% and improved project alignment with business goals.

· Conducted in-depth analysis of business processes, identifying opportunities for optimization and recommending cost-effective solutions to improve operational efficiency.
· Worked closely with stakeholders to gather business requirements, translate them into technical specifications, and ensure that project goals were met.
· Played a key role in improving quality assurance processes, conducting thorough testing, and validating results to meet company standards and customer expectations.
· Monitored and tracked project timelines, ensuring that all milestones were met on time while minimizing operational disruptions.
· Collaborated with cross-functional teams, providing guidance and support in the development of systems and processes to improve performance and meet client demands.

· Directed UK Sterling and Foreign Currency Account (SAFCA) Team Remigrations projects from Malaysia to TATA Consultancy (IND) through the entire lifecycle, from strategic planning to execution and closure by collaborating with cross-functional teams to align project goals with business objectives.
· Led multiple large-scale projects within HSBC’s global operations, driving key initiatives focused on improving operational efficiency and achieving significant cost savings.
· Suggested and implemented two major cost-saving projects for HSBC UK, including:

1. HSBC UK Retail Banking - Online Account Opening: Delivered an annualized cost saving of 1.24M USD and reduced the workload by 7 FTE Man Made Hours by streamlining the online account opening process.
2. HSBC UK Interest Rate Spreadsheet Automation: Automated key processes, which led to an annualized saving of 1.12M USD, reduced error rates, and eliminated delays in capturing interest rates.

· Managed project timelines, scope, and resources, ensuring that all projects were completed on time, within budget, and met stakeholder expectations.
· Provided leadership in risk management, identifying potential project risks, developing mitigation strategies, and ensuring compliance with both internal and external standards.
· Regularly presented project updates to senior leadership, highlighting key milestones, challenges, and success metrics to drive data-driven decision-making.

Project Management Profession

The journey officially began