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Joanne Rachell Gude

Joanne Rachell Gude

Available
Hospitality & Tourism Reservations Agent 0–2 years (Entry)
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My Details
Based at - Malaysia, Kota Kinabalu
Origin Country - Malaysia
Gender - female
Birthdate - 07.08.1992
33
Degree Level - Bachelor's Degree
Degree Type - Sports Science / Kinesiology
Employment Status - Reservation Executive at Discova DMC (Malaysia) Sdn. Bhd.
Open for work as:
Hospitality & Tourism - Call Center Agent 3–5 years (Mid-Level)
Hospitality & Tourism - Reservations Agent 0–2 years (Entry)
Open for Relocation to:
Sabah - Putatan
Sabah - Donggongon
Sabah - Papar
Sabah - Kinarut
Skill
Teamwork
Languages
Bahasa Melayu (MY) - Native
English (EN) - Proficient

About me

Currently working as a Reservations Executive focusing on GIT and FIT coming to Malaysia especially to Sabah for nature and wild animals in Sandakan. I am and always open up for new challenges to get more and more meaningful experience! Able to work under pressure, highly motivated and a fast learner, will strive to improve social skills and learning from mistakes to be better in handling the task given.

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My Career Timeline

32
Reservation Executive at Discova DMC (Malaysia) Sdn. Bhd.
01 Jan 2025 - Now - 1 years and 2 months
Manage end-to-end booking logistics for FIT and group reservations, ensuring accuracy and timely confirmations with suppliers. Coordinate with hotels, transport providers, and tour operators to secure competitive rates and seamless travel arrangements. Resolve reservation discrepancies, last-minute changes, and operational issues efficiently to maintain service excellence. Collaborate closely with Sales, Operations, and Product teams to ensure smooth execution of travel itineraries.
29
Personnel MYSTEP at Cawangan Promosi Kesihatan, Jabatan Kesihatan Negeri Sabah
01 Jan 2022 - 01 Jan 2025 - 3 years and 1 day
Run the IFitER, health and fitness screening programs under the Agenda Nasional Malaysia Sihat (ANMS) program. Make a report on the number of IFitER weight management participants. Make a report on the number of visitors and participants present in ANMS programs/activities organized by the district and state health promotion sector. Assist in social media management related to ANMS. Prepare activity reports for programs/projects involving strategic partners and NGOS.
27
Customer Service Officer at Ninja Logistics Sdn Bhd, Subang Jaya, Selangor
01 Jan 2020 - 01 Jan 2022 - 2 years and 1 day
Managed inbound and outbound customer enquiries via phone, email, and live chat regarding parcel status, delivery issues, and service information. Investigated and resolved delivery discrepancies, lost parcels, and return-to-sender cases within SLA timelines. Coordinated closely with operations, warehouse, and delivery drivers to ensure smooth last-mile delivery. Handled customer complaints professionally, providing timely solutions to maintain high customer satisfaction ratings. Monitored shipment tracking systems and updated customers proactively on delays.
24
Operations Manager cum Outdoor Instructor at OUTBAC Broga (Maps Camp Training and Consultancy Sdn Bhd), Broga, Negeri Sembilan
01 Jan 2017 - 01 Jan 2020 - 3 years and 1 day
Oversee day-to-day operations of outdoor programs and activities. Plan, coordinate, and manage schedules, logistics, and manpower. Ensure all activities comply with safety standards and SOPs. Manage inventory, equipment maintenance, and procurement. Lead outdoor activities such as trekking, team-building, survival skills activities, etc. Conduct safety briefings and risk assessments before activities. Adapt activities based on group size, age, and skill level.
20
Bachelor in Sports Science (Hons.) at UNIVERSITY TECHNOLOGY MARA (UITM)
01 Jan 2013 - 01 Jan 2016 - 3 years and 1 day
17
Diploma in Sport Studies at UNIVERSITY TECHNOLOGY MARA (UITM)
01 Jan 2010 - 01 Jan 2013 - 3 years and 1 day
Entered life with no experience
07 Aug 1992
The journey officially began