Dynamic and results-driven Customer Service Leader with over 20 years of proven success building, scaling, and leading high-performing customer experience, customer service, contact center, and operations teams across Asia Pacific, Europe, and the USA from multiple diverse industries in EV Charging Stations, Vehicles Auctions, Consumer Good/Household Appliances, Consumer Electronics, E-Commerce, IT/ICT, BPO, Telco/Broadband and Order Fulfilment. Adept at launching and transforming service operations in both in-house and BPO; from the ground up, with a strong track record of improving Customer Satisfaction, NPS, Quality Assurance, and operational efficiency.
Recognized for driving strategic initiatives that enhance customer satisfaction, streamline processes, and deliver measurable business outcomes. Expert in cross-functional leadership, P&L management, service delivery, quality assurance, workforce management (WFM), and digital transformation. Multilingual communicator with a passion for building engaged, customer-focused cultures that balance service excellence with commercial performance.
M: +60126679666
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