As an Assistant Manager in the Call Center & Customer Service field, I bring 15 years of dedicated experience to the table. Based in Kuala Lumpur, I am committed to enhancing customer satisfaction and improving team performance in fast-paced environments. With a Bachelor's Degree and a proven track record, I excel in training and mentoring staff, resolving complex customer issues, and implementing process improvements. My strengths lie in communication, teamwork, and problem-solving, which have been instrumental in building relationships and fostering a positive team culture.
Currently employed but open to new opportunities, I am eager to leverage my skills in data analysis and critical thinking to drive success in customer service management. My approach is both empathetic and results-driven, ensuring that I not only meet but exceed customer expectations. 😊
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