Data Processing for HK Client.
Team size 15 – 20 agents.
Coaching and mentoring of agents.
Ensuring all tasks is completed within the SLA.
Provide regular reporting with action plans to the management.
Conduct Daily Huddle together with SME and Team.
Weekly in Progress (WIP) meetings with clients to update on the teams'
performance.

Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Developed strong organizational and communication skills through projects.
Organized and detail-oriented with a strong work ethic.
Managed time efficiently in order to complete all tasks within deadlines.
Used strong analytical and problem-solving skills to develop effective solutions for
challenging situation.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Applied effective time management techniques to meet tight deadlines.
Passionate about learning and committed to continual improvement.
Self-motivated, with a strong sense of personal responsibility.

Manage the Engagement Team that consist of Onboarding, Training, Online Course, Translation and Reengagement.
Ensure Merchants experience starts from the time we onboard them by sending them a Welcome Email and giving them an Onboarding call to remind them on what they can find in the email.
Plan for LIVE classes for the merchants and running them on weekly basis for all languages – English | Bahasa Malaysia | Mandarin.
Set-up the new online course (Teachable) where merchants are able to view the topics and learn / self-guide themselves in completing their website.
To reach out to more merchants, translation from Mandarin / English to Bahasa Malaysia is needed and this is done for FAQs and Trainings.
Set-up a new flow to reach out and guide all merchants via Intercom (ITC) in helping them to complete their miss-out settings that is incomplete.
Re-engage merchants and assisting them to fully utilize the features they have on their plan / admin panel to get more sales / revenue for their business.
Ensure all Inquiries that come via Intercom (ITC) is handled Lead the team to provide assistance to merchants via ZOOM when needed.
Work hand in hand with other departments to ensure that we give them the full support in getting the task completed.
Manage the team’s task and performance on daily basis - Prepare weekly report as per requested.

Reached out to potential customers via telephone, email, and in-person inquiries.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Managed accounts to retain existing relationships and grow share of business.
Prepared sales presentations for clients showing success and credibility of products.
Handle other ad-hoc duties as requested by the management.
Biggest project was with Central i-City for their Transparent Screen worth approximately RM800,000.00.
Attained few projects for service and maintenance of LED Screens.

Handling the operations team (marketing, sales, IT, admin).
Recruiting and training of the sales team – Maintaining relationship with existing client for on-going jobs and visiting client once awhile.
Responding to all job applications within turn-around time.
Using web portal such as Jobstreet.com, LinkedIn and Social Media to recruit.
Creation of Job Description of particular position.
Putting up Job Postings on Jobsites including doing Resume Search.
Recruitment for internal positions such as Programmer, Sales Executive, Recruiter, Social Media Exec and others.
Carrying out reference checks for shortlisted candidate.
Conducting face to face / telephone interview with candidates.
Providing meaningful advice and feedback to candidates.
Maintaining and updating database accordingly for new/existing candidate/client.
Ensuring all invoices are raised promptly and accurately.
Following up on outstanding invoices after expiry of payment terms.
Develop relationships with potential and existing customers via emails and online community involvement.
Promote, solicit and convince clients to use our services.
Consult with client; obtain their objectives and budgeting and following up with concepts.
Engaging with client through sales closure.
Work with the operations team to fulfill contract and provide timely deliverables.
Cross selling other services (SEO / SEM / SMM) to existing client meaningful advice and feedback to candidates.

Responsible for developing and growing online ad revenue from property sector.
Identify, target and acquire new business clients.
Build and manage strong relationships across multiple levels within target client organizations.
Develop creative and compelling online advertising proposals to clients - negotiate and close contracts.
Manage and grow the sales opportunity pipeline.
Work with the marketing and product teams to enhance product propositions.

Telesales Manager
To assist Country Manager in setting up the company from ground zero.
Getting a team of part-timers to do cold-calling.
Setup a new team of Telesales to start selling.
Recruiting, train and coach the team on product and services
Responsible for creating new business opportunities and sales of online property media.
Sourcing for new business opportunity.
Meeting personal targets & KPI’s - Meeting and monitor group’s and team’s targets.
Planning leads to be segregated among the Telesales Team.
Setting up and participating in events such as MAREC, PAIA and other property events and seminar.
Giving training to our clients on the usage of our system.
Planning on the strategies and pricing for the renewal package for the Property Agent.
Liaising with our partner (Call Centre) to help conduct a short survey with the Property Agents.

Took over the Customer Service team
Put processes in place to ensure the smoothness of the CS job function.
Mentoring the Senior Customer Service to be the potential Team Lead.
Assisting the Senior CS to recruit part timers to get the Property Listings done on time.
Guiding the CS team to perform and provide the best service to both Internal and External customers.

Individual
Handle existing clients and manage clients’ accounts (e-recruitment).
Generates new leads and new business - Meeting personal targets & KPI’s.
Meeting and monitor group’s and team’s targets.
Manage clients’ accounts by assisting on advertisement posted.
Train new and existing clients in e-recruitment software features (Siva System)– (in- house and field visit).
Assist and manage client’s problems and enquiries including team’s enquiries.

Team
Setup, Manage and train a team of 5.
Make sure team hits personal & KPI’s target.
Closely monitor on team’s performance and provide a simple and general sales tips and customer service training.
Generates daily, weekly and monthly on team’s performance.
Generates team’s sales report for management.
Responsible on team spirits in maintaining their momentums.
Finding good talents out in the market to join the team.
To introduce Jobstreet.com job posting services to all companies in Klang Valley.

To lead and manage 10 Sales agents (Allianz-Citibank, ACE-MBF, Alliance Bank, Bonus link, AIG project).
Responsible for the development and implementation of sales strategies to ensure profitable growth.
To set and achieve sales target and Key Performance Indicators for each financial year.
Portfolios include Personal Accident, Hospital and Surgical insurance plan to other sponsors.
Conduct Weekly in Progress (WIP) meetings with clients to update on the Sales status and teams' performance.
Provide regular reporting with action plans to the management.
To monitor sales and to liaise with corporate partners.
Demonstrate effective methods of prospecting new clients and to service existing clients through strong internal relationship.
Develop and coach Sales agents in product training and customer service.
To ensure that the team is motivated to exceed daily sales target and take responsibilities for their career development.
Coach, monitor and evaluate agents call and performance.
To ensure highest standard of services are delivered consistently and evaluated for bench marking purposes.
Promote and close sales for the clients’ insurance plan to customers.
To ensure that the team is motivated to exceed daily sales target and take responsibilities for their career development.
Coach, monitor and evaluate agents call and performance.
Responsible to test and engage UAT system for any new launch of campaigns or products.
To run report and to test the system for any possible error before rolling out to production.
To respond to customer enquiries on the phone.
Liaise with the IT department and the clients on any changes if any necessary modification that is required with the system.

Conduct tele-sales in respect to cancellation request as in order to increase retention rate.
Was involved in Pro-Active Channel where my duty was to contact customers whose expiry of the credit card is near to retain their membership.
Cross selling to customer on benefits such as Balance Transfer, Auto Debit, Loan on Phone and even 70% rewards point in exchange of Annual Fees.

Bachelor of Technology Management

Electronics and Communications Engineering

Sijil Pelajaran Malaysia (SPM)
Penilaian Menengah Rendah (PMR)
UPSR

The journey officially began