About me

With over a decade of experience in the Shared Services & Outsourcing industry, I am a dedicated Customer Service Manager from Malaysia, passionate about enhancing customer experiences and driving team success. Currently employed, I am open to new opportunities that allow me to leverage my skills in communication, problem solving, and leadership. 🎯

My academic background includes a Bachelor's Degree from Inti International College Subang, where I honed my abilities in critical thinking and decision making. I excel in using CRM software to streamline operations and improve service quality. My approach is rooted in empathy and adaptability, ensuring that my team meets customer needs efficiently and effectively. 🤝

I thrive in environments that value teamwork and continuous improvement, and I am eager to bring my expertise in technical support and customer service to a forward-thinking organization.