Associate Degree in Supply Chain Management, GPA 3.7, Open University, Bangsar Kuala Lumpur Logistics and Supply Chain Management (Degree and Master Combine Program) Master - In Progress (International Business Trades) - Pending Intake
AI Industrialism in Logistics and Handling of Supply Chain – Kolej Perdana

• Develop and manage strategic relationship with suppliers and customers, together with Product Development Team to accommodate customers' demand/forecast and on-time delivery.
• Lead the team and oversee the functions of order planning, order fulfilment, and delivery management.
• Drive fulfilment team to expedite order delivery and contingency management with suppliers – FMCG / FB / Medical, ecommerce and bulk commodities.
• Facilitate and ensure orders and delivery planning are efficiently carried out, prioritize and review customers order and timely to meet with customer requirements.
• Work closely with 3PL, Sales & Operation team, Product Development Team, and Procurement team to achieve identified target product profitability.
• Participate in preparing annual budget for Supply Chain and support Company performance on cost control.
• Achieving the objectives for the defined KPIs from top management.
• Prepare the management reports.
• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
• Provide training to retail employees to develop their skills and enhance their job performance
• Ensure compliance with company policies and procedures
• Provide solutions that address performance issues in a timely and effective manner
• Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
• Communicate relevant information to store managers and retail staffs
• Develop and implement budget and plans for retail operations
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Develop policies for the merchandising of goods in retail stores
• Monitor inventory levels to determine the need for stock supply at each retail outlet
• Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
• Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.
• Set and regulate product pricing using results of market and demand analysis
• Ensure compliance with health/safety policies and procedures at retail sites
• Evaluate operational and financial records to determine sales performance of a retail store
• Major in Warehouse Operations and responsible for the efficient and smooth operation of the warehouse from the Brite-stacker's to finished orders leaving the docks. Governing and setting procedure for proper warehousing, packaging, labelling, and loading of items.
• Supervising, counselling, evaluating, developing, and providing training for direct reports.
• Coordination of tasks to be done by shift supervisors to run warehouse operations smoothly and efficiently.
• Manage warehouse inventory and rotation including planning for outside storage and pallet/slip-sheet usage.
• Manage the WMS cycle count process (including determining frequency of physical counts and the reconciliation thereof) which replaced the annual Fiscal Year End Inventory cycle count.
• Manage training, licensing, and safety programs for warehouse operations.
• Drives the continuous improvement process, making it a department priority. Leverages Red Zone (line performance and communication system)
• Create and adhere to an expense budget for each fiscal year.
• Achieved timely order processing by closely monitoring daily output goals against actual production volume.
• Monitored inventory levels and collaborated with vendors to meet needs.
• Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
• Analysed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.
• Spearheaded technology upgrades that streamlined operations, improved productivity, and enhanced overall efficiency within the fulfilment centre.
• Trained employees to handle high-volume workloads during seasonal rushes.
• Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
• Maintained established levels of goods based on sales forecasts and demand to fulfil orders on time.
• Conducted regular audits of warehouse procedures, identifying areas for process improvement and implementing necessary changes.
• Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
• Improved order accuracy by implementing an efficient inventory management system.

Senior Logistics Operation officer, Interstate M&E (M) Sdn Bhd, Subang Jaya, Selangor
2012 - 2020

• Managing and supervise with the daily complex and detailed planning, coordination, and multifaceted warehouse operations to include transportation management, organizing, monitoring, shipping, receiving, storage and distribution, while ensuring quality to the customer.
• Determine space requirements; ensure proper management, accurate relocation & storage of inventory.
• Establish and maintain an operationally consistent work process and efficient cost-effective project environment.
• Responsible for the general maintenance of the facility to include establishing and maintaining proper records, operation and maintenance of equipment and supplies for safety, quality and productivity of the facility.
• Managed planned & coordinated warehouse personnel in order to meet daily fulfilment operations & handling requirements.
• Provided direction & oversight for training operations & enforce company policies while ensuring the safety of personnel.
• Identified, and corrected redundancies required for improved operations procedures, training programs, and customer interactions by optimizing efficiency and performance of operations in a deadline-driven environment.
• Manages the day-to-day operations of the Commissary by effectively managing Warehouse Supervisors, Office.
• Coach, trains and develop front line personnel to increase the effectiveness and efficiency of performance.
• Troubleshoots and resolves service, and other operational problems in collaboration with warehouse and administrative functions.
• Oversaw distribution projects from planning, equipment purchases, and installation, through shipment including tariff compliance, transportation contracting and process reviews.
• Also monitored LTL shipments, full truckload or DHL, UPS, and Fed-Ex.
• Responsible for managing to ensure operational excellence in all warehouse areas, efficient operations of the warehouse management system and related equipment, inventory is received and issued appropriately and efficiently and safely processed in the warehouse.
• Responsible for recruiting, hiring, training, coaching, and counselling of Warehouse staff to provide ongoing support and development.
• Participate in the development of the annual budget in conjunction with Manager and Deputy Operation Director.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
• Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
• Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.


Senior Logistics Executive, PPG Performance Coatings, Shah Alam, Selangor - 2008 to 2011
• Export Planning & Coordination
• Strategically plan export orders via sea and land routes, ensuring timely booking confirmations with forwarders.
• Manage cross-border shipments for regional branches and border countries, optimizing delivery timelines and compliance.
• Customer & Internal Reporting
• Maintain and update monthly customer error reports, coordinating with internal departments to identify root causes and implement corrective actions.
• Support internal goal-setting and achievement tracking to drive continuous improvement.
• Manufacturing & Delivery Alignment
• Collaborate with manufacturing teams to align finished goods timelines, confirm production completion dates, and communicate proactively with customers to prevent delays.
• Warehouse & Transport Oversight
• Oversee daily warehouse operations, including inbound/outbound activities, manpower allocation, truck scheduling, billing, and credit note (CN) processing.
• Prepare monthly stock reports and resolve operational challenges to ensure smooth logistics flow.
• Shipping & Documentation
• Liaise with shipping liners for import/export functions, securing carrier bookings and managing documentation such as Bill of Lading (BL) and Certificate of Origin (COO).
• Ensure timely submission of shipping documents to customers and transporters for seamless handover and delivery.
• Inventory & Cost Control
• Monitor stock movement across branches, aligning with customer requirements and preparing scheduled reports to support proactive planning and cost minimization.
• Professional Development & System Enhancement
• Participate in system upgrades and training programs to enhance operational efficiency and professional growth.
• Completed courses in Microsoft Office, EHS standards, Kanban methodology, IT systems, and PPG-sponsored online learning modules.



Key Account Coordinator, Freight Mark (M) Sdn Bhd, Kota Kemuning - 2001 - 2008

KEY ACCOUNT CORDINATOR - promoted
• Assessed client needs to develop tailored recommendations, fostering long-term partnerships.
• Strengthened relationships with key clients by addressing concerns and implementing customized solutions.
• Promoted a culture of proactive communication within the team, leading to improved collaboration among departments involved in servicing key accounts.
• Conducted regular reviews of account KPIs to identify areas for improvement and implement corrective action plans as needed.
• Developed comprehensive understanding of industry trends to provide valuable insights during client interactions.
• Negotiated contract terms to secure favourable pricing and payment arrangements, maximizing profitability for the company.
• Process billing for transportation, stock inbound and outbound, creating monthly report, customer billing DO.
• Comparing customer billing and creating CN. Achieve management target in coasting and with weekly basis.

TRANSPORT PLANNING ASSIST
• Coordinate and plan daily orders from customer to distributor and door to door.
• Updating transport error report TO management weekly basis. Monitoring truck activity in GPS system.
• R&D instruction for driver disciplinary. Achieve KPI and management objective and target.

DATA ENTRY CLERK - Promoted
• Checking daily stocks send report to customer, creating picking order, and tally in tally out outgoing DO.
• Monitoring checklist for daily transaction. Achieves goals with minimum error.
• Warehouse supervisor – promoted
• Daily 3PL function loading trucks & monitoring warehouse activities.

• Managing and supervise with the daily complex and detailed planning, coordination, and multifaceted warehouse operations to include transportation management, organizing, monitoring, shipping, receiving, storage and distribution, while ensuring quality to the customer.
• Determine space requirements; ensure proper management, accurate relocation & storage of inventory.
• Establish and maintain an operationally consistent work process and efficient cost-effective project environment.
• Responsible for the general maintenance of the facility to include establishing and maintaining proper records, operation and maintenance of equipment and supplies for safety, quality and productivity of the facility.
• Managed planned & coordinated warehouse personnel in order to meet daily fulfilment operations & handling requirements.
• Provided direction & oversight for training operations & enforce company policies while ensuring the safety of personnel.
• Identified, and corrected redundancies required for improved operations procedures, training programs, and customer interactions by optimizing efficiency and performance of operations in a deadline-driven environment.
• Manages the day-to-day operations of the Commissary by effectively managing Warehouse Supervisors, Office.
• Coach, trains and develop front line personnel to increase the effectiveness and efficiency of performance.
• Troubleshoots and resolves service, and other operational problems in collaboration with warehouse and administrative functions.
• Oversaw distribution projects from planning, equipment purchases, and installation, through shipment including tariff compliance, transportation contracting and process reviews.
• Also monitored LTL shipments, full truckload or DHL, UPS, and Fed-Ex.
• Responsible for managing to ensure operational excellence in all warehouse areas, efficient operations of the warehouse management system and related equipment, inventory is received and issued appropriately and efficiently and safely processed in the warehouse.
• Responsible for recruiting, hiring, training, coaching, and counselling of Warehouse staff to provide ongoing support and development.
• Participate in the development of the annual budget in conjunction with Manager and Deputy Operation Director.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
• Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
• Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.

Higher Diploma in Computer. Science / Multimedia / NCC, Ansted College, Kuala Lumpur
Major Software & Hardware System Operating
Project Management Professional (PMP) – Bhavyam Infotech

• Export Planning & Coordination
• Strategically plan export orders via sea and land routes, ensuring timely booking confirmations with forwarders.
• Manage cross-border shipments for regional branches and border countries, optimizing delivery timelines and compliance.
• Customer & Internal Reporting
• Maintain and update monthly customer error reports, coordinating with internal departments to identify root causes and implement corrective actions.
• Support internal goal-setting and achievement tracking to drive continuous improvement.
• Manufacturing & Delivery Alignment
• Collaborate with manufacturing teams to align finished goods timelines, confirm production completion dates, and communicate proactively with customers to prevent delays.
• Warehouse & Transport Oversight
• Oversee daily warehouse operations, including inbound/outbound activities, manpower allocation, truck scheduling, billing, and credit note (CN) processing.
• Prepare monthly stock reports and resolve operational challenges to ensure smooth logistics flow.
• Shipping & Documentation
• Liaise with shipping liners for import/export functions, securing carrier bookings and managing documentation such as Bill of Lading (BL) and Certificate of Origin (COO).
• Ensure timely submission of shipping documents to customers and transporters for seamless handover and delivery.
• Inventory & Cost Control
• Monitor stock movement across branches, aligning with customer requirements and preparing scheduled reports to support proactive planning and cost minimization.
• Professional Development & System Enhancement
• Participate in system upgrades and training programs to enhance operational efficiency and professional growth.
• Completed courses in Microsoft Office, EHS standards, Kanban methodology, IT systems, and PPG-sponsored online learning modules.

• Develop and manage strategic relationship with suppliers and customers, together with Product Development Team to accommodate customers' demand/forecast and on-time delivery.
• Lead the team and oversee the functions of order planning, order fulfilment, and delivery management.
• Drive fulfilment team to expedite order delivery and contingency management with suppliers – FMCG / FB / Medical, ecommerce and bulk commodities.
• Facilitate and ensure orders and delivery planning are efficiently carried out, prioritize and review customers order and timely to meet with customer requirements.
• Work closely with 3PL, Sales & Operation team, Product Development Team, and Procurement team to achieve identified target product profitability.
• Participate in preparing annual budget for Supply Chain and support Company performance on cost control.
• Achieving the objectives for the defined KPIs from top management.
• Prepare the management reports.
• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
• Provide training to retail employees to develop their skills and enhance their job performance
• Ensure compliance with company policies and procedures
• Provide solutions that address performance issues in a timely and effective manner
• Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
• Communicate relevant information to store managers and retail staffs
• Develop and implement budget and plans for retail operations
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Develop policies for the merchandising of goods in retail stores
• Monitor inventory levels to determine the need for stock supply at each retail outlet
• Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
• Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.
• Set and regulate product pricing using results of market and demand analysis
• Ensure compliance with health/safety policies and procedures at retail sites
• Evaluate operational and financial records to determine sales performance of a retail store
• Major in Warehouse Operations and responsible for the efficient and smooth operation of the warehouse from the Brite-stacker's to finished orders leaving the docks. Governing and setting procedure for proper warehousing, packaging, labelling, and loading of items.
• Supervising, counselling, evaluating, developing, and providing training for direct reports.
• Coordination of tasks to be done by shift supervisors to run warehouse operations smoothly and efficiently.
• Manage warehouse inventory and rotation including planning for outside storage and pallet/slip-sheet usage.
• Manage the WMS cycle count process (including determining frequency of physical counts and the reconciliation thereof) which replaced the annual Fiscal Year End Inventory cycle count.
• Manage training, licensing, and safety programs for warehouse operations.
• Drives the continuous improvement process, making it a department priority. Leverages Red Zone (line performance and communication system)
• Create and adhere to an expense budget for each fiscal year.
• Achieved timely order processing by closely monitoring daily output goals against actual production volume.
• Monitored inventory levels and collaborated with vendors to meet needs.
• Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
• Analysed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.
• Spearheaded technology upgrades that streamlined operations, improved productivity, and enhanced overall efficiency within the fulfilment centre.
• Trained employees to handle high-volume workloads during seasonal rushes.
• Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
• Maintained established levels of goods based on sales forecasts and demand to fulfil orders on time.
• Conducted regular audits of warehouse procedures, identifying areas for process improvement and implementing necessary changes.
• Implemented safety protocols in the warehouse, reducing workplace accidents and injuries.
• Improved order accuracy by implementing an efficient inventory management system.

Senior Logistics Operation officer, Interstate M&E (M) Sdn Bhd, Subang Jaya, Selangor
2012 - 2020

• Managing and supervise with the daily complex and detailed planning, coordination, and multifaceted warehouse operations to include transportation management, organizing, monitoring, shipping, receiving, storage and distribution, while ensuring quality to the customer.
• Determine space requirements; ensure proper management, accurate relocation & storage of inventory.
• Establish and maintain an operationally consistent work process and efficient cost-effective project environment.
• Responsible for the general maintenance of the facility to include establishing and maintaining proper records, operation and maintenance of equipment and supplies for safety, quality and productivity of the facility.
• Managed planned & coordinated warehouse personnel in order to meet daily fulfilment operations & handling requirements.
• Provided direction & oversight for training operations & enforce company policies while ensuring the safety of personnel.
• Identified, and corrected redundancies required for improved operations procedures, training programs, and customer interactions by optimizing efficiency and performance of operations in a deadline-driven environment.
• Manages the day-to-day operations of the Commissary by effectively managing Warehouse Supervisors, Office.
• Coach, trains and develop front line personnel to increase the effectiveness and efficiency of performance.
• Troubleshoots and resolves service, and other operational problems in collaboration with warehouse and administrative functions.
• Oversaw distribution projects from planning, equipment purchases, and installation, through shipment including tariff compliance, transportation contracting and process reviews.
• Also monitored LTL shipments, full truckload or DHL, UPS, and Fed-Ex.
• Responsible for managing to ensure operational excellence in all warehouse areas, efficient operations of the warehouse management system and related equipment, inventory is received and issued appropriately and efficiently and safely processed in the warehouse.
• Responsible for recruiting, hiring, training, coaching, and counselling of Warehouse staff to provide ongoing support and development.
• Participate in the development of the annual budget in conjunction with Manager and Deputy Operation Director.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
• Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
• Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.


Senior Logistics Executive, PPG Performance Coatings, Shah Alam, Selangor - 2008 to 2011
• Export Planning & Coordination
• Strategically plan export orders via sea and land routes, ensuring timely booking confirmations with forwarders.
• Manage cross-border shipments for regional branches and border countries, optimizing delivery timelines and compliance.
• Customer & Internal Reporting
• Maintain and update monthly customer error reports, coordinating with internal departments to identify root causes and implement corrective actions.
• Support internal goal-setting and achievement tracking to drive continuous improvement.
• Manufacturing & Delivery Alignment
• Collaborate with manufacturing teams to align finished goods timelines, confirm production completion dates, and communicate proactively with customers to prevent delays.
• Warehouse & Transport Oversight
• Oversee daily warehouse operations, including inbound/outbound activities, manpower allocation, truck scheduling, billing, and credit note (CN) processing.
• Prepare monthly stock reports and resolve operational challenges to ensure smooth logistics flow.
• Shipping & Documentation
• Liaise with shipping liners for import/export functions, securing carrier bookings and managing documentation such as Bill of Lading (BL) and Certificate of Origin (COO).
• Ensure timely submission of shipping documents to customers and transporters for seamless handover and delivery.
• Inventory & Cost Control
• Monitor stock movement across branches, aligning with customer requirements and preparing scheduled reports to support proactive planning and cost minimization.
• Professional Development & System Enhancement
• Participate in system upgrades and training programs to enhance operational efficiency and professional growth.
• Completed courses in Microsoft Office, EHS standards, Kanban methodology, IT systems, and PPG-sponsored online learning modules.



Key Account Coordinator, Freight Mark (M) Sdn Bhd, Kota Kemuning - 2001 - 2008

KEY ACCOUNT CORDINATOR - promoted
• Assessed client needs to develop tailored recommendations, fostering long-term partnerships.
• Strengthened relationships with key clients by addressing concerns and implementing customized solutions.
• Promoted a culture of proactive communication within the team, leading to improved collaboration among departments involved in servicing key accounts.
• Conducted regular reviews of account KPIs to identify areas for improvement and implement corrective action plans as needed.
• Developed comprehensive understanding of industry trends to provide valuable insights during client interactions.
• Negotiated contract terms to secure favourable pricing and payment arrangements, maximizing profitability for the company.
• Process billing for transportation, stock inbound and outbound, creating monthly report, customer billing DO.
• Comparing customer billing and creating CN. Achieve management target in coasting and with weekly basis.

TRANSPORT PLANNING ASSIST
• Coordinate and plan daily orders from customer to distributor and door to door.
• Updating transport error report TO management weekly basis. Monitoring truck activity in GPS system.
• R&D instruction for driver disciplinary. Achieve KPI and management objective and target.

DATA ENTRY CLERK - Promoted
• Checking daily stocks send report to customer, creating picking order, and tally in tally out outgoing DO.
• Monitoring checklist for daily transaction. Achieves goals with minimum error.
• Warehouse supervisor – promoted
• Daily 3PL function loading trucks & monitoring warehouse activities.

High School / Primary School
SMK Raja Mahadi / SRJK(T) Simpang Lima – Klang, Selangor
SPM / PMR / UPSR

The journey officially began