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Greetings! I'm Chong Zhe Chern, a dedicated Customer Service Executive based in Kuala Terengganu, Malaysia. With a strong foundation in communication and problem-solving, I excel in creating positive customer experiences. My journey in customer service and support roles has honed my skills in active listening, verbal and written communication, and empathy, enabling me to effectively address and resolve customer concerns.

Currently seeking new opportunities, I am eager to bring my expertise in teamwork and collaboration to a dynamic organization. My previous experiences, including roles as a customer support agent and food deliverer, have equipped me with the ability to adapt and thrive in fast-paced environments. I am passionate about leveraging my critical thinking and public speaking skills to contribute to a team’s success. 🌟

Ready to embark on my next professional chapter, I am enthusiastic about connecting with potential employers who value dedication and a customer-focused approach. Let's create exceptional customer experiences together!

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07:59 09 Oct 2025
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Garis Masa Kerjaya Saya

36
CUSTOMER SERVICE / CUSTOMER SUPPORT / FOOD DELIVERER at FOODPANDA SDN BHD
02 Apr 2021 - 10 Jun 2025 - 4 tahun dan 2 bulan
Customer service and Food Delivery
33
Tutor at Freelance Tutor
30 Jan 2018 - 09 Feb 2021 - 3 tahun dan 10 hari
Teaching English and Bahasa Melayu to Primary School student
29
General Clerk at Asia Teguh SDN BHD
27 Feb 2014 - 05 Jun 2018 - 4 tahun dan 3 bulan
Handled administrative tasks such as data entry, filing, and document preparation.

Assisted with scheduling, incoming calls, and internal communications.

Maintained organized records and supported office staff.
24
Hotel Receptionist at Hotel Bintang Kuala Terengganu
09 Jun 2009 - 06 Jan 2014 - 4 tahun dan 6 bulan
Greeted guests, managed check-ins and check-outs efficiently.

Handled reservations and coordinated with housekeeping.

Ensured excellent guest service and resolved complaints professionally
20
Security Supervisor at Setiakawan Security
01 Feb 2005 - 09 Jun 2009 - 4 tahun dan 4 bulan
Supervised a team of security personnel across multiple shifts.

Scheduled duties, conducted inspections, and trained new guards.

Ensured safety protocols were followed and incidents properly reported.
16
Security Guard at Jaya Ehsan Sekuriti Kuala Terengganu
23 Jul 2001 - 07 Jun 2005 - 3 tahun dan 10 bulan
Monitored premises and patrolled assigned areas.

Ensured safety of personnel and property.

Responded to alarms and incidents promptly and professionally
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23 Nov 1984
Perjalanan bermula secara rasmi