Manage corporate customer inquiries, feedback and complaints with professionalism.

Coordinate with internal departments to resolve service-related issues efficiently.

Prepare and update client documentation and records using Medical Etiqa, MyHA System, email, WhatsApp and Microsoft Office tools.

Communicate clearly and professionally with clients through WhatsApp, email and phone.

Ensure customer satisfaction through prompt, empathetic and solution-focused support.

F&B Administration: Plan shipments based on product availability and customer requests. Track orders to ensure timely deliveries. Prepare shipping documents (like invoices, purchase orders and bills of lading)

Customer Service: Entertain customer service, working with documents and internal departments with inventory checks to resolve concerns of good delivery on time.

Documentation & Reporting: Obtains, compiles, organizes, and prepares information and data for various reports, meetings/board agendas, ensuring information packages are complete and meet guidelines for submittal.

Administration & Audits: Manage inbound and outbound shipments, conduct site audits, provide customer assistance, and assist customers with stock counts. Prepare stock count documents for customer service.

Customer Service Enhancement: Addressed customer service issues by collaborating with marketing, floor staff, and warehouse management to develop and implement solutions that improved workflow and service delivery.

Data Analysis and Reporting: Conducted data analysis and presented findings to senior management, utilizing Infor
Inventory Tracking and Customer Service Portals to support informed decision- making.

Team and Project Management: Led team and project management efforts, performed data analysis, and prepared presentations to achieve targets and drive successful outcomes.

Warehouse Operations Management: Oversaw all warehouse activities, from picking and implementing 5S & Kaizen initiatives to managing inventory, ensuring efficient and organized operations.

Inventory Management: Oversaw inventory control processes, including shipment coordination and safety audits, to ensure efficient operations and exceptional customer service.

Warehouse and Customer Set-Up: Assisted in the set-up of new warehouses and customer accounts, handling F&B accounts and showcasing strong organizational skills and attention to detail.

Team and Project Management: Led team and project management efforts, performed data analysis, and prepared presentations to achieve targets and drive successful outcomes.

A comprehensive degree focusing on human behaviour, mental processes, and psychological theories.

Core areas include developmental, cognitive, social, abnormal, and industrial psychology.

Training in research methods, psychological assessments, and counselling skills.

Career pathways in counselling, human resources, education, research, healthcare, and community services.

Provides a strong foundation for postgraduate studies in psychology and related fields.

Comprehensive 3-year diploma programme in Medical Laboratory Technology.

Focus on core areas: Clinical Chemistry, Hematology, Microbiology, Histopathology, Immunology, Transfusion Science, and Molecular Diagnostics.

Hands-on training in well-equipped laboratories.

Perjalanan bermula secara rasmi