During a purposeful career hiatus, I have dedicated myself to full-time service at ISKCON Kuala Lumpur, contributing to the financial management, operational excellence, and spiritual outreach of the organization. My role extended beyond general volunteering to include Assistant Treasurer responsibilities and administrative leadership, enabling me to develop a diverse set of transferable skills.
Key Responsibilities:
💰 Assistant Treasurer Duties
• Handled daily financial tasks including donation logging, petty cash handling, and expense tracking.
• Supported monthly budget planning, financial reconciliation, and preparation of reports for temple leadership.
• Ensured proper documentation of vendor payments, invoices, and reimbursements.
• Assisted in internal audits and implemented basic digital systems to improve record-keeping and financial transparency.
📅 Event Coordination & Management
• Organized and oversaw 20+ major spiritual and cultural events annually, including retreats, festivals, and educational seminars.
• Managed end-to-end logistics: timelines, AV setup, volunteer scheduling, venue preparation, and vendor coordination.
• Implemented checklists and digital planning tools to ensure smooth event execution.
🗂️ Administrative Leadership
• Streamlined daily temple operations through digital scheduling systems (Google Workspace) and procedural documentation.
• Managed internal communications, meeting coordination, and report preparation for the Council of Elders.
• Reduced administrative overhead by 30% through improved workflows and task delegation systems.
👥 Community Outreach & Youth Engagement
• Launched and managed weekly youth programs for over 50 students, blending leadership development with spiritual education.
• Initiated partnerships with local schools and NGOs for joint outreach activities like environmental cleanups and value-based education.
📖 Educational Program Support
• Co-developed structured curriculum for Vedic studies and Bhagavad Gita-based learning modules.
• Facilitated discussion groups, coordinated training for new volunteers, and enhanced program retention rates by 40%.
Skills Acquired
• Finance & Admin: Budget tracking, donation management, expense reconciliation, financial reporting
• Remote-Ready Tools: Google Workspace, Zoom, WhatsApp Web, Excel
• Soft Skills: Leadership, communication, time management, community relations, cultural sensitivity
• Project & Event Management: Planning, coordination, logistics, volunteer supervision, follow-through
This transformative role has equipped me with strong administrative, financial, and coordination capabilities, while reinforcing my ability to lead and serve in a multicultural, mission-driven environment—remotely or on-site.

Supported Relationship Managers in managing and growing SME client portfolios by providing assistance in client servicing, credit analysis, documentation, and compliance. Contributed to business development and cross-selling banking solutions to support SME growth.
Key Responsibilities:
 Assisted in onboarding and servicing SME clients, acting as the first point of contact for product-related queries (loans, trade finance, cash management).
 Prepared proposals, credit applications, and supporting documentation for SME banking facilities.
 Analyzed financial statements, credit reports (CCRIS/CTOS), and risk assessments (Dcheque, Norkom) to support credit evaluations.
 Ensured compliance with KYC/CDD requirements and monitored loan covenants and documentation.
 Participated in client meetings, market research, and business networking to identify potential SME clients.
 Cross-sold relevant bank products, including digital banking and trade solutions.
Achievement Highlights:
 Sales achievers Club – H2 2009
 Promoted to Assistant Team Manager – Q1 2010
 Outstanding Performance Award – Q3 2012
 Outstanding Performance Award – Q4 2012
 Champions Club Award – Q1 2013
 Elite Club Award – H1 2013
Skills Acquired:
• SME Banking Expertise: Good knowledge of lending products, trade facilities, and credit principles.
• Financial Analysis: Skilled in evaluating financials, credit reports, and regulatory compliance.
• Client Relationship Management: Strong communication and interpersonal skills.
• Business Development: Experience in supporting lead generation and cross-selling.
• Technical Proficiency: Proficient in MS Excel, Word, PowerPoint.
• Languages: Fluent in English and Bahasa Malaysia.

Managed daily front-of-house operations in a high-traffic restaurant environment. Focused on delivering excellent customer service, leading a team, and ensuring smooth floor operations to support business goals.

Key Responsibilities:
 Delivered high-quality customer service and resolved guest concerns quickly and professionally.
 Supervised front-line staff, assigned tasks, and maintained team performance and motivation.
 Oversaw floor operations including order flow, cleanliness, inventory checks, and shift transitions.
 Ensured adherence to safety, hygiene, and food-handling standards.
 Supported staff onboarding and training on service procedures and company policies.
 Maintained a welcoming and efficient environment for both customers and staff.

Skills Acquired:
• Customer Service: Experienced in handling complaints and ensuring customer satisfaction.
• Team Leadership: Skilled in supervising, motivating, and guiding service teams.
• Operational Oversight: Familiar with managing inventory, shift schedules, and compliance.
• Fast-Paced Environments: Adaptable and focused under pressure during peak hours.
• Communication: Strong interpersonal skills with ability to coordinate across teams.

Worked alongside senior IT analysts to support the design, implementation, and maintenance of enterprise information systems. Played a key role in troubleshooting technical issues, improving system performance, and providing user training and documentation.

Key Responsibilities:
 Assisted in system analysis and design for IBM and Siemens Nixdorf systems.
 Troubleshot hardware, software, and network issues to maintain operational continuity.
 Participated in system development, including gathering requirements, testing, and documentation.
 Provided end-user support and conducted system training to improve user adoption.
 Created and maintained technical documentation, user guides, and performance reports.
 Supported database administration, including data entry, query development, and ensuring data accuracy.
 Helped enforce IT security protocols to protect company systems and data.
 Stayed informed on emerging technologies to contribute to system enhancements.

Skills Acquired:
• Technical Skills: Proficient in programming languages such as Java, C#, and Python; experienced with SQL databases and software development methodologies including Agile and Waterfall.
• Analytical Skills: Strong ability to analyze complex systems, identify problems, and recommend improvements.
• Communication Skills: Skilled in verbal and written communication, able to work effectively with stakeholders, users, and cross-functional teams.
• Attention to Detail: Able to maintain accuracy in technical tasks while also considering broader system goals.

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