• Team Supervision & Leadership: Supervised operations across 5 branches, guiding branch staff and supervisors to
improve accountability, performance consistency, and operational discipline.
• KPI Performance Optimization: Implemented structured KPI monitoring practices that improved branch
performance metrics and enhanced service delivery outcomes.
• Compliance Monitoring & Reporting: Strengthened reporting accuracy and compliance adherence, contributing to
improved audit outcomes and reduced reporting errors.
• Staff Training & Development: Trained branch managers on operational procedures and customer service
standards, resulting in better service consistency and branch efficiency.
• Operational Issue Resolution: Identified operational bottlenecks and executed corrective measures, reducing
workflow disruptions and service delays.
• Branch Operations Leadership: Led end-to-end branch operations, ensuring smooth daily execution, process
compliance, and service consistency across all transactions.
• Staff Performance Management: Managed staff productivity, attendance, and service quality, driving improved KPI
achievement and team accountability.
• Compliance & Audit Control: Enforced operational policies and regulatory requirements, strengthening audit
readiness and reducing operational risk exposure.
• Customer Service Optimization: Enhanced customer service processes, resolving issues efficiently and contributing
to stronger customer satisfaction levels.
• Operational Reporting & Coordination: Maintained accurate operational and compliance reports, supporting
management reviews and informed decision-making.

• Workflow Supervision: Supervised daily branch workflow and transaction processes, ensuring smooth operations
and timely service delivery.
• Cash Handling & Control: Monitored cash handling activities and internal controls, maintaining accuracy and
compliance with operational procedures.
• Staff Coordination & Support: Coordinated branch staff task allocation and provided operational guidance to
maintain productivity and service standards.
• Customer Service Oversight: Monitored customer interactions and resolved service issues promptly, contributing
to consistent service quality.
• Compliance Support & Monitoring: Supported compliance checks and documentation, strengthening audit
readiness and adherence to regulatory requirements.

• Daily Operations Support: Supported branch supervisors in executing daily operations, ensuring smooth workflow
and timely completion of operational tasks.
• Compliance Assistance: Assisted in enforcing operational policies and regulatory requirements, contributing to
consistent compliance adherence and audit readiness.
• Transaction Accuracy Control: Monitored transaction processing and documentation accuracy, helping reduce
errors and operational discrepancies.
• Staff Coordination: Coordinated with branch staff to support task allocation and maintain operational efficiency
during daily activities.
• Reporting & Documentation Support: Assisted in preparing basic operational and compliance reports to support
supervisory and management reviews.
• Guest/Customer Experience Management: Ensured consistent service quality across branches, resolved escalated
customer issues, and drove service improvement initiatives.
• KYC Processing & Verification: Performed customer KYC checks and documentation verification in accordance with
regulatory and internal compliance standards.
• Transaction Accuracy & Control: Ensured accurate transaction processing and data entry, reducing errors and
minimizing customer complaints.
• Operational Support & Coordination: Supported daily branch operations by coordinating with supervisors and team
members to maintain smooth service flow.

Diploma in business management studied business operations, basic accounting, marketing and management principles.

Completed secondary school education (SPM).

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