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Muhamad Ferid Sarjo

Muhamad Ferid Sarjo

Tersedia
E-commerce Helpdesk Analyst 6–10 years (Senior-Level)
Messenger Hantar emel WhatsApp Muat turun CV
Maklumat Saya
Berasas di - Malaysia, Klang
Negara asal - Malaysia
Jantina - male
Tarikh lahir - 11.01.1985
41
Tahap Ijazah - Professional Certificate
Jenis Ijazah - Electrical & Electronic Engineering
Status Pekerjaan - at Shopee Mobile Malaysia Sdn Bhd
Sedia bekerja sebagai:
E-commerce - Helpdesk Analyst 6–10 years (Senior-Level)
Kemahiran
Active Listening
Written Communication
Teamwork
Collaboration
Empathy
Problem Solving
Bahasa
Bahasa Melayu (MY) - Native
English (EN) - Proficient
Basa Jawa (JV) - Native

Tentang saya

I am Muhamad Ferid Sarjo, a dedicated Helpdesk Analyst specializing in IT Infrastructure & Support, currently based in Klang, Malaysia. With a professional certificate from Institute Kemahiran Yayasan Selangor and Kolej Poly-Tech Mara, I have built a strong foundation in providing efficient and empathetic technical support. My career has been marked by a commitment to problem-solving and collaboration, ensuring seamless IT operations for my clients.

Currently employed, I am open to new opportunities where I can leverage my skills in teamwork and active listening to contribute positively to dynamic teams. I excel in environments that value empathy and effective written communication, and I am passionate about enhancing user experiences through responsive and attentive support. 🌟

Driven by a passion for technology and problem-solving, I am ready to bring my expertise to new challenges and make a meaningful impact in the IT field. 💼

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08:33 04 Mar 2026
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35
E-commerce - Helpdesk Analyst at Shopee Mobile Malaysia Sdn Bhd
29 Sep 2020 - Sekarang - 5 tahun dan 5 bulan
• Provide nationwide IT support for Shopee Warehouse and HUB’s.
• Plan, manage, coordinate, and supervise IT infrastructure projects.
34
Healthcare & Medical - IT Support Executive at Columbia Hospital
10 Aug 2019 - 20 Sep 2020 - 1 tahun dan 1 bulan
1. Provide the IT support for End User, hospital network systems, server and storage.
2. Monitor, manage the internet link to make sure that the facility is having zero
internet downtime.
22
Computer Systems and Networking at Kolej Poly-Tech Mara
02 Jul 2007 - 30 Jun 2010 - 2 tahun dan 11 bulan
Completed comprehensive studies in Information Technology, covering computer organization and architecture, system fundamentals, PC maintenance, database concepts, Linux operating systems, and e-commerce platforms. Gained hands-on knowledge in programming fundamentals, Visual Basic programming, internet programming, and data communication concepts. Developed strong competencies in computer networking, including network administration, network cabling, integrated network services, network security, and network programming. Successfully applied theoretical knowledge through an industrial placement, gaining practical experience in real-world IT environments.
18
Electrical Wiring at Institute Kemahiran Yayasan Selangor
16 Jun 2003 - 15 Jul 2005 - 2 tahun dan 29 hari
Formal training in domestic and industrial electrical wiring, PLC systems, motor control applications, and electrical schematic drawing. Gained practical knowledge in electrical testing, inspection, and certification, with a strong understanding of the Malaysian Electrical Act and regulatory compliance.
Memasuki hidup tanpa pengalaman
11 Jan 1985
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