Converted Toll’s legacy PMO into a Strategic Portfolio Office. Integrated COBIT, ITIL 4, ISO
27001/20000, and PMI frameworks. Achieved unified governance, standardized reporting,
and enterprise-wide accountability.
Architected and deployed Toll Pathfinder AI, an analytics and automation layer that unifies
Planview, Apptio, and Power BI to deliver predictive portfolio intelligence and real-time
executive insights.
Enhanced financial governance with automated CapEx/OpEx integration and data-quality
pipelines. Boosted forecast accuracy by 25%, ensuring real-time data reliability.
Reduced manual reporting effort by 70% via AI-driven dashboarding, RAG health scoring,
and dynamic KPI visualization across IT portfolios.
Enabled data-driven investment prioritization leveraging Microsoft Fabric’s Bronze–Silver
Gold lakehouse architecture, ensuring a single source of truth for project and financial
performance.
Recipient of the Toll Shine Award for Innovation for leading enterprise-wide modernization
and embedding AI governance in strategic decision processes

Delivered data center migration and procurement digitization initiatives through Microsoft
Power Platform, boosting system efficiency by 15%.
Reduced OPEX by 15% through automation-driven dashboards and streamlined
workflows in tech and procurement teams.
Partnered with leadership to standardize IT governance practices and introduce Power BI
automation for real-time SLA tracking and financial forecasting.

Directed multimillion-dollar IT transformation programs across ASEAN, improving project
margins by 40% through governance reform and agile execution.
Implemented a strategic project assurance model, cutting overruns by 30% and elevating
delivery predictability.
Championed data-driven program management, aligning delivery KPIs to strategic
portfolio metrics for enterprise performance visibility.

Streamlined delivery operations across 10 Southeast Asian markets, improving project
timelines by 25% and client satisfaction by 15% through process automation and agile
enablement.
Built data-driven project oversight dashboards, enabling early risk detection and
executive visibility across a regional portfolio exceeding USD 150M.
Collaborated with cross-functional PMs and finance controllers to improve governance,
reporting cadence, and delivery quality.

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