Operational Management: Managed end-to-end workflows across SaaS-based platforms, including
scheduling, platform access, team communication, student enquiries, class cycle monitoring, and cross-
department coordination, ensuring smooth class delivery.
Database & Reporting: Created and maintained centralised Google Sheets/CRM databases; extracted
weekly Billplz reports to support accurate reporting and operations.
Financial Oversight: Supervised transactions, payment link generation, reconciliation, and basic
bookkeeping with consistent accuracy.
Team Leadership & Development: Led and trained support staff, coordinated virtual assistants for night
and weekend programmes to maintain continuous coverage.
Digital Operations: Managed webinars, group setup, lead tracking, and ManyChat/WasapBot automations
to support efficient conversion workflows.
SOP & Workflow Development: Developed and implemented SOPs and optimised internal workflows,
streamlining processes, reducing errors, and improving operational efficiency.
Quality Control & Planning: Ensured timely uploads and quality control of class recordings; planned
materials, schedules, and assessments via Canva.
Event Management: Acted as Floor Manager for Majlis Anugerah Cemerlang 2024, coordinating logistics
and on-ground execution.