Led high-performing voice and non-voice teams across channels, including phone, email, chat, and social media, ensuring consistent and empathetic customer support.
Boosted team morale and engagement through targeted coaching, recognition programs, and team-building initiatives.
Resolve operational bottlenecks, improve workflow efficiency, and overall productivity.
Implemented agile methodologies and continuous improvement frameworks to elevate service delivery.
Oversaw resource planning and team budgeting, aligning workforce capacity with SLA and KPI targets.
Established and enforced performance standards, resulting in improved client satisfaction and service consistency.
Provided hands-on coaching and performance management, ensuring timely and effective resolution of customer issues across all support channels.t

Designed customer segmentation strategies that improved targeted outreach and boosted engagement rates by 22%.
Launched performance-based reward systems, increasing agent motivation and retention by 15%.
Partnered with operations and HR to align engagement initiatives with business goals, contributing to a 12% improvement in employee satisfaction score.

Led recruitment and selection to build a high-performing telesales team, maintaining optimal staffing and skill alignment.
Oversaw daily operations and workflow, ensuring consistent team performance and smooth execution of sales activities.
Drove the team to exceed sales targets by maximizing conversion opportunities and enhancing customer engagement.
Delivered ongoing training and coaching on products and advanced selling techniques, boosting team adaptability and sales outcomes.
Ensured disciplined use of CRM systems for accurate lead tracking, reporting, and pipeline management.
Forecasted sales trends and presented actionable insights to the Head of Sales, supporting strategic planning.
Generated meetings with prospective clients and identified upselling/cross-selling opportunities to expand revenue streams.
Managed multi-channel lead sources (website, campaigns, referrals), optimizing conversion rates and sales funnel efficiency.
Set clear objectives and KPIs to drive accountability, monitor performance, and celebrate success.

High SCHOOL Science Team.

Passed

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Cabin Crew Jobs
Communication Presentation

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