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Kumaresan Durasingam

Kumaresan Durasingam

Tersedia
Education & Training Trainer 3–5 years (Mid-Level)
Messenger Hantar emel WhatsApp Muat turun CV
Maklumat Saya
Berasas di - Malaysia, Petaling Jaya
Negara asal - Malaysia
Jantina - male
Tarikh lahir - 20.10.1996
29
Tahap Ijazah - Secondary School
Jenis Ijazah - Other
Status Pekerjaan - Trainer at IGT Solution
Sedia bekerja sebagai:
Call Center & Customer Service - Customer Service Executive 6–10 years (Senior-Level)
Kemahiran
Active Listening
Bahasa
Bahasa Melayu (MY) - Advanced
English (EN) - Advanced
தமிழ் (TA) - Advanced

Tentang saya

Customer Support Specialist with 10+ years of experience delivering high-quality support through various channels. Proven ability to troubleshoot issues, resolve customer concerns efficiently, and explain complex information clearly. Strong background in high-volume environments, complaint resolution, and customer satisfaction improvement. Experienced trainer skilled in coaching teams, improving performance metrics, and supporting operational excellence.

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04:41 18 Mar 2026
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Garis Masa Kerjaya Saya

27
Trainer at IGT Solution
01 May 2024 - Sekarang - 1 tahun dan 10 bulan
Provide customer support via calls and email for service, billing, and account enquiries. Troubleshoot issues and guide customers through step-by-step solutions. Resolve complaints professionally while maintaining satisfaction and trust. Train new hires on systems, processes, and service standards. Develop digital training modules and learning materials. Monitor agent performance and coach to achieve KPIs.
26
Process Associate at IGT Solution
01 May 2023 - 01 May 2024 - 1 tahun dan 1 hari
Managed high-volume inbound customer interactions daily. Assisted customers with enquiries, complaints, and account support. Delivered empathetic and solution-focused service. Promoted to Trainer role based on strong performance and leadership ability.
25
Trainer at Startek
01 Feb 2022 - 01 May 2023 - 1 tahun dan 3 bulan
Trained new hires on product knowledge, systems, and call handling skills. Conducted coaching sessions and performance feedback. Designed training content and assessments. Improved agent readiness and service quality.
21
Customer Service Officer at Startek
01 Dec 2018 - 01 Feb 2022 - 3 tahun dan 2 bulan
Managed high-volume inbound calls from Singapore-based customers. Assisted with billing, general enquiries, complaints, and feedback. Demonstrated empathy and strong problem-solving skills. Delivered service exceeding customer expectations.
19
Telemarketing Officer at A-Asign Corporation
01 Jan 2016 - 01 Oct 2018 - 2 tahun dan 9 bulan
Conducted outbound sales calls using provided databases. Clarified customer enquiries and provided accurate information. Achieved sales targets and supported team members when required.
17
Graphic Design at Erican College
01 Jan 2014 - 01 Jan 2016 - 2 tahun dan 1 hari
12
Sijil Pelajaran Malaysia at SMK(L)Bukit Bintang
01 Jan 2009 - 01 Jan 2014 - 5 tahun dan 1 hari
12
Penilaian Menengah Rendah at SMK(L)Bukit Bintang
01 Jan 2009 - 01 Jan 2014 - 5 tahun dan 1 hari
Memasuki hidup tanpa pengalaman
20 Oct 1996
Perjalanan bermula secara rasmi