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Kavitha Nadeson

Kavitha Nadeson

Tersedia
Call Center & Customer Service Customer Service Executive 10+ years (Executive)
Messenger Hantar emel WhatsApp Muat turun CV
Maklumat Saya
Berasas di - Malaysia, Klang
Negara asal - Malaysia
Jantina - female
Tarikh lahir - 01.08.1981
44
Tahap Ijazah - Master's Degree
Jenis Ijazah - Business Administration
Status Pekerjaan - Not employed
Sedia bekerja sebagai:
Call Center & Customer Service - Customer Service Executive 10+ years (Executive)
Sedia untuk berpindah ke:
Selangor - Petaling Jaya
Federal Territory of Kuala Lumpur - Kuala Lumpur
Kemahiran
Communication
Bahasa
English (EN) - Advanced
Bahasa Melayu (MY) - Advanced

Tentang saya

I am a results-driven Customer Support Executive with 15+ years of experience in banking operations, international market support, and digital transformation. My expertise lies in Customer Service Excellence, Process Automation (RPA), and Global Process Migration, where I bring a strong blend of leadership, innovation, and a proven track record of delivering measurable results.

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17:40 15 May 2026
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Garis Masa Kerjaya Saya

33
Shared Services & Outsourcing (BPO/SSC) - Customer Service Executive at FUJIFILM Business Innovation Malaysia Sdn. Bhd.
19 Oct 2015 - 30 Sep 2025 - 9 tahun dan 11 bulan
* Drove digital transformation by implementing multiple RPA projects (Robot 1, Robot 2, Robot 4), reducing manual workload by 30% and improving overall service efficiency.
* Recognized with Employee of the Year (2023) and multiple “Employee of the Month” awards for consistently surpassing performance benchmarks.
22
Shared Services & Outsourcing (BPO/SSC) - Customer Service Representative at HSBC Data Processing Malaysia (HDPM)
01 Nov 2004 - 30 Sep 2014 - 9 tahun dan 10 bulan
Led process migration across UK, Canada, Malaysia, and India, ensuring seamless transition and zero disruption in service delivery.
31
Business Administration - Strategic Management at Paris Graduate School of Management (PGSM), Kuala Lumpur
10 Mar 2013 - 10 Sep 2014 - 1 tahun dan 6 bulan
Memasuki hidup tanpa pengalaman
01 Aug 1981
Perjalanan bermula secara rasmi