Handled customer inquiries, bookings, and feedback, providing information about tour packages to ensure satisfaction. Organised tour schedules, itineraries, and logistics by coordinating with guides, vendors, and transport providers. Maintained accurate customer records, travel documents, permits, and insurance; managed contracts with suppliers. Processed payments, invoices, refunds, and tracked budgets with detailed financial records. Supported marketing efforts by managing online presence and helping run promotional campaigns. Ensured all activities followed safety, health, and legal regulations, keeping up-to-date with travel advisories. Provided administrative assistance, including scheduling, training, and organising team meetings. Created reports and reviewed customer feedback to improve services.