1.Provide support to other desk / various Middle Office sites.
2. To shadow the BAU task on any desk due to leave/ high volume.
3. Satisfactory results on audit undertaken by Group Internal Audit, FSA,regulators and external auditors."Measures and Targets :1. All trade and market operation validation should be performed with 0% errorrate on trade date itself provided they have the correct source document. Tothe extent possible trades should be cleared from MO CHCK queue within 30 mins following the FIFO method"2. MO procedures on single and dual validation are strictly followed.3. Strictly enforce controls whereby source documentation does not meet our requirements.
4. To ensure final version of T/s used for validation of structured deal into file net.
5. Identify and report all issues, near misses and losses in accordance with the FO error Policy. Prepare incident report and circulate to Team for potential loss/ near miss.
6. Ensure audit issues are being addressed and solutions provided.
7. SOD, intra-day, EOD reconciliations are performed accurately.
8. Ensure that the controls and Escalation on exception trades are strictly followed as per policy.
9. All Mkt ops removal to be discussed and approved with the Manager.
10. Ensure that regulatory requirements are met.
11. DOI's should be reviewed as an ongoing process, as and when there is change in process/procedures.
12. Identify STP opportunities and where STP exist ensure stakeholders follow it.
13. Ensure that approved product programs and country addendums are in place for new deals traded by referring to the New Product website.
14.To assist UORM in queries pertaining to BKCSA.
15. EOD Checklist to be duly completed after each task.
16. Ensure that Leaves are effectively managed without any undue carry forward.
17. Actively take part in regular team meetings.
18. Help train new members of staff.

- Produce high quality and timely deliverables as stipulated in the Service Level Agreement on Securities Custody processing related functions (eg Client Service, Income & Corporate Actions payment, Settlement, Account Opening process, Security Coding maintenance, etc)- Managing high-profile clients, and our Australian (AU) counterpart ensuringqueries are acknowledged, investigated and resolved timely and professionallyand in line with departmental standards and requirements- Reconciliation of payment confirmation from sub-centers with system records.- Work proactively with the respective operations team to investigate and resolve exceptions or clients’ queries- Participate in new system release and client testing to ensure seamless transition- Identify and resolve business/technical issues together within the business and systems support group-In 2017, was promoted to Assistant Manager for being part of the automatedprocess streamlining project of client swifts MT300 (FX) and removal ofmanual intervention in processing the FX’s from each currency's sub-custodian, which significantly reduced errors.-In 2018, was sent to lead the migration of the Singapore window for FX and cash team, to merge with our existing HK Cash and Settlement team as part of the business requirement.-In 2019, Joined the funding team to further expand knowledge on funding for euroclear and clearstream and EMEA markets.
-In end of 2020, was sent as pioneer for Managed funds & alternative assetsmigration from team in Australia to team in Malaysia consisting of checkingtrade status and confirming trade orders subscription and redemptiontrade orders via system versus statement and contacting Transfer Agent ifany discrepancies and perform cash reconciliations and trained further in processing of distributions and train new members of team who were brought in. I was the SME as well for Term Deposit process from Australia to Malaysia.and was further promoted to AVP in 2025.

Working to tight time frames in an Events-based Publishing model Maintaining CCH’s high standards of timeliness and accuracy of legislation Taking complete ownership of the legislation function Balancing demands such as the ongoing assessment of legislation for publication, prioritisation of large volumes of content and preparing content for release to customers.
Experience working on multiple products such as :- State Products, Headlines, Newsletter [State Tax Review (STR)], Laws &Regulations, Books (FINHEX), (2013 NY S&U), (2013 U.S. Master Property Tax Guide), (1065, 1040, & Business Express Answers), (2014 Guidebook to Maryland Taxes), (2014 Guidebook to Ohio Taxes).Off electronic review for both Laws and Regulations.

BA(Hons) Accounting & Finance, Accounting & Finance

Diploma in Accounting

Perjalanan bermula secara rasmi