 Support daily operations and ensure smooth functioning of systems such as self check-in
kiosks and Self Baggage Drop (SBD) machines.
 Elevate incident tickets and trigger management escalation in accordance with established
guidelines.
 Provide IT operational support and guidance to end users.
 Ensure assigned tasks are executed efficiently and in a timely manner, in compliance with
company policies and standard operating procedures.
 Liaise and collaborate with internal support teams to ensure seamless integration of IT services
and operations.
 Manage equipment store inventory and ensure proper arrangement of all equipment.
 Execute the deployment and setup of IT equipment as required.
 Provide timely resolutions or workaround solutions for desktop support and operational issues.
 Monitor and follow up on all assigned tickets to ensure problems are resolved within the
defined SLA.
 Record all delivered assets using the Good Acceptance Form and submit documentation to the
manager.
 Ensure all tools and equipment are maintained in good working condition.
 Implement and monitor improvement plans to enhance support operations.
 Willing to travel and relocate to meet operational needs; perform station maintenance every 3
months across all AirAsia stations in Malaysia.
 Carry out ad-hoc tasks assigned by superiors.